Manager, Editorial Services & Operations

<h3>Company Description</h3><p>NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations &amp; Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.</p><p>Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.</p><h3>Job Description</h3><p>NBCUniversal is looking for a Manager of Episodic Operations to join our StudioPost team in Universal City, California! In this role, you will be responsible for managing client relationships and delivering a high-quality customer experience across post-production services. You will focus on account management, service coordination, and revenue support by partnering with internal teams to meet production needs.</p><p>You will serve as a primary point of contact for clients, ensuring services are delivered efficiently while identifying opportunities to grow business with both new and existing customers. This role emphasizes operational coordination, customer satisfaction, and business development.</p><p><strong>What You’ll Do: </strong></p><p><strong>Client &amp; Account Management</strong></p><ul><li>Build and maintain strong relationships with internal and external production clients</li><li>Serve as the primary contact for client inquiries, issue resolution, and service coordination</li><li>Manage expectations and ensure a seamless customer experience throughout the production lifecycle</li><li>Identify opportunities to expand services and increase client engagement</li></ul><p><strong>Business Development &amp; Revenue Support</strong></p><ul><li>Prepare client proposals, quotes, and service packages aligned with production needs</li><li>Support revenue tracking, forecasting, and reporting activities</li><li>Partner with sales leadership to position bundled service offerings across StudioPost</li></ul><p><strong>Service Coordination &amp; Operations</strong></p><ul><li>Coordinate delivery of services including dailies, editorial, and finishing support</li><li>Partner closely with operations and production teams to ensure timely execution of services</li><li>Align internal resources to meet customer timelines and project requirements</li><li>Monitor service performance and recommend improvements to enhance efficiency and client satisfaction</li></ul><p><strong>Dailies &amp; Production Services Oversight</strong></p><ul><li>Represent StudioPost dailies services for on-set and facility-based productions</li><li>Coordinate support for:<ul><li>On-set dailies (global productions)</li><li>Facility-based dailies services</li><li>Data handling and production workflows</li><li>Archival and content management services</li></ul></li></ul><p><strong>Virtual Production &amp; Emerging Services</strong></p><ul><li>Support promotion and client adoption of Virtual Production (VP) offerings</li><li>Partner with internal teams to position services such as:<ul><li>Streaming to stages</li><li>Dailies from set</li><li>Content and shot library organization</li></ul></li><li>Gather client feedback and market insights to inform future service offerings</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Partner with operations, production, editorial, and creative teams to deliver services</li><li>Coordinate with sales teams to develop bundled service offerings</li><li>Ensure alignment across stakeholders to improve the overall client experience</li></ul><h3>Qualifications</h3><p><strong>Let’s Talk About You…</strong></p><ul><li><strong>Impeccable attention to detail</strong>– You bring customer requests to life by organizing the team’s daily work plans and scheduling commitments. The studio operations team will excel with your keen attention to work due dates and schedule commitments</li><li><strong>Cool Under Pre