Student Success Advisor (Remote Eligible) (Internal Search)

Job Summary/Basic Function:

The Student Success Advisor is integral in creating a cohesive, transparent experience for online students from the time of inquiry to graduation. Works with students to enhance academic planning, student satisfaction, student persistence, and retention.

This position is currently open to regular Boise State University employees only.

This position may have the opportunity to work remotely, where all work is performed from an approved alternative work location. To be eligible, candidates must reside in one of the following states to be considered: Alabama, Arizona, Florida, Georgia, Idaho, Kansas, Louisiana, Nebraska, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia, or Wyoming. Candidates in this role must be able to work Monday through Friday, 8:00 am - 5:00 pm (Mountain Time), providing real-time support through Zoom, chat, and email while also completing assigned duties based on priorities.

This position is not eligible for VISA Sponsorship.

Department Overview:

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

The Boise State Online advising team works with online and flex students throughout their entire educational journey. We care deeply about providing both fully online and flex students with a positive advising experience from admission to graduation. Our team onboards students to Boise State, supports them during their time at the university, and celebrates with them at graduation. We treat each student as a unique individual, empowering and equipping them with the information and tools they need to reach their goals. We care deeply about student success and meet students where they are at to help them reach their goals. Join us as our next Student Success Advisor!

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

● Serve as an academic advisor for an online degree program. Assist students in course sequencing, registration, adding and dropping courses, university forms and paperwork.
● Advise admitted students through an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
● Track and project student enrollment, degree plan, and degree progression.
● Discuss academic progress as it relates to degree requirements and student interests. Advise students at key points in time while students are enrolled to get a progress update, identify an appropriate degree path, point out critical future deadlines, and gather feedback regarding overall program experience.
● Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success.
● Engage in intentional and continuous efforts to improve service to and coaching of students, which includes improving internal processes, procedures, resources and published content.
● Interpret academic policy, rules and regulations of online program and university as needed.
● Coordinate with the program coordinator, field advisors, faculty and support staff within the online program to provide coordinated support and advising for the student.
● Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
● Maintain professional flexibility t