Senior Manager, Account Development

Senior Manager, Account Development

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the Job

The Senior Manager, Account Development role is responsible for providing strategic account-specific support to our Multi-Brand Retail (MBR) partners. Specifically, this role will help lead key wholesale accounts, and play a critical role in strategically building and managing our image and business within our Retailer partner network.

This person will develop and lead execution of short and long-term strategic plans for specified Retailer accounts and act as the primary interface with corporate account partners (buyers, digital merchants, visual leads). The position includes responsibilities for the CHANEL Fragrance & Beaute MBR omni-channel business, inclusive of oversight and negotiation of e-commerce and digital marketing. This role will identify and negotiate opportunities with retailers to augment CHANEL’s market-share, retailer rank, and drive our client loyalty KPIs.

What impact you can create at CHANEL:

The Senior Manager, Account Development must apply a wide range of knowledge, skills and abilities to develop and implement strategic initiatives. The role must consider Client experience, corporate marketing initiatives, commercial negotiations, and strategic roadmaps to drive the performance of CHANEL on and offline.

The ideal candidate has a deep understanding of cosmetics and/or fashion, luxury retail, and has a solid understanding of corporate retailer environments. The individual must have effective negotiation skills and an ability to influence both external and internal parties while championing recommendations that supports overall Brand objectives. This role regularly interfaces with cross-functional corporate departments and will be the stakeholder liaising with our Retailer partners and articulating/executing CHANEL and collective priorities.

What you will bring to the team:

• Partner with leadership in evaluating opportunities and how to evolve the business including new ways of working and leading large, cross-functional project teams
• Partner with client intelligence to create targeted programs with the retailers
• Aid in the optimization and conversion of future businesses – able to articulate the operational and financial differences between business models
• Develop a seasonal, customized omni-channel marketing account strategy, inclusive of: advertising, visual presence and e-retail initiatives
• Be the “expert” and key internal point person of contact for the account (strong understanding of account nuances, requirements, limitations, programs, etc.)
• Independently manage the day-to-day communication and relationship with the account
• Create presentations for both external (Retailer Executive & Merchant teams) and internal (senior leadership) teams
• Champion recommendations that ensure internal media and external brand activities are aligned to support overall brand objectives
• Act as the strategic lead for ‘Market’ touch points, owning the retailer presentation and follow-up
• Establish strong relationships with the field teams and lead respective account cohorts 
• Act as key point person to facilitate alignment between internal cross-functional teams, including but not limited to: Marketing, Planning, Retail Store Environment
• Contribute to strategy development across our MBR distribution with a strong sense of ownership of accounts and ability to see the big picture in driving image and profitability
• Represent the CHANEL brand and have a deep knowledge/understanding of its values and drivers

Position Logistics:

• Bachelor's degree required
• Previous experience in marketing, business development, merchant/buying role, digital marketing, or analytics & reporting
• Prior direct account management and negotiations experience
• Prior experience with data analysis, and high comfort level with senior-management level presentations both internally and externally

• Advanced proficiency in Microsoft Office programs (Microsoft Word, Excel, Powerpoint)
• Superior written and oral