Medicare Sales and Retention Specialist

Job Summary

Provide excellent customer service to Individual and Medicare members. Build and maintain strong relationships with members to ensure ongoing retention. Support other team staff to maintain and grow membership and sales in new and existing markets.

Essential Functions

• Individual member Retention. Manage all aspects of the identified Medicare/Individual membership. This population requires benefit consulting, relationship building, problem solving, data analysis and solution implementation.

• Ongoing efforts to maintain retention through outbound campaign initiatives to retain most profitable members.

• Retain and increase membership, in addition to improving service to members and agents.

• Identify opportunities to sell new products, services and replace other carriers/service providers.

• Generates and acts upon leads for new sales and the sales of replacement and add-on products. Initiates telephonic follow-up and/or outreach.

• Provides sales and service to customers for health and ancillary insurance products (this interaction with the customer will be by telephone, and via email inquiries).

• Analyzes prospective customer needs and matches to appropriate product to contribute to continued profitability margins of the corporation.

• Represent interest of and perspective of the Individual/Medicare population in team meetings and planning sessions.

• Strategize issues and opportunities with other staff to incorporate member perspective in -Priority Health and Corewell Health’s goals and objectives.

• Participate in other internal committees to help achieve company and membership goals where appropriate.

• Meet with teams internally to discuss growth and develop plans for retention strategies.

• Meetings for ongoing collaboration efforts as needed.

• Attend continuing education classes in order to maintain active Life and Health agent licenses.

• Attend diversity and inclusion to maximum communication efforts with current and prospective members.

• Maintain and ensure all levels of compliance.

• Member Outreach for collection payments: focus on collection of premiums at point of sale however ongoing member communication for continued collection is a priority.

• Analyzes prospective customer needs and matches to appropriate product to contribute to continued to profitability margins of the corporation.

• Presents and explains various recommended products, benefits, features, and alternatives to the customer.

• Explains company sales, application requirements, and enrollment processes to set realistic customer expectations.

• Contribute to start rating through ongoing member communication and feedback

• Implement measures to change member behavior. This involves forward thinking and idea creation.

• De-escalate situations involving dissatisfied customers by offering assistance and support.

• Product Innovation and development.

Qualifications

Required

• 2 years of relevant experience

• LIC-Health Agent License - STATE_MI State of Michigan Priority Health (90 Days required)

Preferred

• Knowledge of healthcare industry

• Medicare knowledge

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - 250 East 8th St - Holland

Department Name

PH - Telesa