General Manager

Job Details

Job Location: Jamestown, CA 95327Position Type: Full TimeSalary Range: $300,000.00 - $305,000.00 Salary/yearJob Shift: Any

General Manager

Position Summary
As a Team Member of the Administration team, the General Manager is a CRCR Ambassador and takes personal
ownership to ensure all of their actions are in the best interest of the business. The General Manager will provide
strategic leadership to CRCR by working with the Tribal Council to develop and establish short and long‐term goals,
strategies, and policies in accordance with the Tribal Council and CRCR mission.
Position Functions
Essential Functions
 Provide exceptional Guest service while maintaining a positive attitude.
Promote the Players Club loyalty program to Guests.
Support and motivate Team Members while ensuring team responsibilities are performed according to
established departmental standards.
 Drive profitability and market share by collaborating with Leadership and Tribal Council to develop and
implement effective operational and organizational infrastructure while establishing business goals and
objectives.
 Direct department activities to meet established objectives, overseeing key organizational projects.
Review and analyze current and historical financial data, establishing annual and monthly budget projections
and reallocating spending as necessary.
 Review financial and non‐financial reports to identify areas for improvement.
Comply with Gaming and Tribal regulatory requirements by maintaining comprehensive knowledge of all
applicable regulations, identifying policy or procedural areas requiring modification, and initiating change as
necessary.
 Bring coaching and mentoring skills to the team and encourage professional training and development where
necessary.
 Provide Team Members with resources and authority to manage department operations effectively.
 Build a positive and productive culture in the workplace by listening to and considering Team Members'
opinions and recognizing accomplishments.
 Act as a liaison between CRCR in dealing with Tribal and state officials, the community, and the media.
 Ensure that all legal requirements of the operation are met and that internal controls are maintained.
 Other duties as assigned.
Core Leadership Competencies
 Create a vision for the department that aligns and promotes the business's vision and mission. Communicate the
business and department visions to the team to inspire action.
 Understand CRCR’s place in the market and focus on growing market share. Identify growth opportunities and
mitigate internal and external risk factors while defining objectives and strategies that move the business forward.
 Stay abreast of industry news and events and identify economic, political, and social trends that could impact
current and future operations.

 Explore and identify ways to improve revenue and/or profit. Manages the department's budget while adhering to
planned business expenses. Uses data to support operational expense requests and provides ROI’s.
 Demonstrates emotional self‐awareness and management while using social awareness to provide a positive and
supportive work environment that inspires and influences the Team.
 Lead with authentic appreciation for the team. Fosters vulnerable trust with others and is accepting of varying
viewpoints. Is present in their interactions and leverages themselves as a resource to others.
Skills
 Demonstrate strong listening and communication skills.
 Demonstrate problem‐solving and critical thinking.
 Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
 Demonstrate a flock mentality, focused on teamwork and collaboration with others.
 Provide exceptional service to internal and external Guests while leveraging the knowledge of their position and
the business, ensuring a clucktastic experience for all.
Stay engaged and motivated with the business, department, and all Team Members at all levels while
encouraging growth and development of self and others.
 Build lasting relationships by demonstrating honesty, integrity, and effective communication.
 Drive to exceed expectations while remaining accountable and fair.
 Accompany the chickens to every meeting so they can lay out a plan and EGG‐splain how to boost productivity.
Qualifications
Minimum Requirements:
 Bachelor’s Degree and/or proven tra