Senior Account and Operations Manager

The purpose of this role is to lead and manage Research and Survey Analytics, customer analysis deep dives, execute the strategies outlined by senior leadership, and manage the day-to-day communication with clients.

Job Description:

• Bachelor's degree required

• At least 10 years of experience in operations and/or account management

• Proficiency in Excel, PowerPoint, Salesforce, and internal administrative software

• Contributes towards developing the business strategy of the service line/function.

• Builds, runs, reviews and improves processes and systems to ensure business objectives are met / surpassed.

• Actions and implements various strategic initiatives such as quality improvement /measurement, automation etc.

• Develops and proactively reviews and tunes the team structure to meet / exceed business objectives

• Ensures current service offerings are continuously upgraded with innovative solutions that are market-oriented and enable the function to continuously climb the value chain.

• Stays abreast of relevant competitor information and shares it with the corporate planning team and other teams as appropriate
  Undertakes necessary preparation for client reviews or support the Functional head in preparation for client reviews.

• Is proactive and systematic to avoid client escalations and promptly resolves and/or appropriately channels any escalations.

• Leads or assists in developing proposals, requisite services or solutions to increase business from existing clients in conjunction with the account manager.

• Maintains sustainable and trustworthy relations in the client organization

• Develops and coaches team members

 

At dentsu, we believe great work happens when we’re connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $82,500-$137,500. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.  

Benefits available with this position include:  

• Medical, vision, and dental insurance, 

• Life insurance,  

• Short-term and long-term disability insurance, 

• 401k, 

• Flexible paid time off, 

• At least 15 paid holidays per year, 

• Paid sick and safe leave, and 

• Paid parental leave. 

 

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.  For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com. 

To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next