Exceptional Family Member Program Case Liaison

Company Description

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

Job Description

This Position is Contingent on Contract Award. 

International SOS is looking for qualified individuals to be Exceptional Family Member Program (EFMP) Case Liaison for The Navy Fleet and Family Support Program (FFSP) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. 

Key Responsibilities:

• Establish and maintain cooperative relationships with local MTF, School Liaison Officer, and school district to ensure deliver of integrated EFMP services. 
• Provide non-medical case management for assigned EFMP families and document case notes in Navy Family Accountability and Assessment System (NFAAS). 
• Coordinate with agencies and other service support offices to include installation medical and recreational facilities, community service agencies and private organizations. 
• Develop and provide EFMP education and marketing, to include providing command briefings, writing articles and using multi-media publications/communication methods to conduct outreach and to stress the importance of EFMP enrollment. 
• Perform administrative functions associated with the training, education and outreach program plans. Collect, analyze, and maintain training, education and outreach materials, including: listings of services and resources, information on the command outreach concept and plan, reports, and surveys. 
• Ensure EFMP information is incorporated as appropriate in FFSP education and awareness campaigns. 
• Ensure EFMP group education, one-on-one consultation, to include non-medical case management, and information and referral services are entered and counted in FFSMIS. 
• Ensure staff delivering EFMP Case Liaison are accounting for all services delivered in the scheduling module in FFSMIS. 

Qualifications

Required Skills and Knowledge: 

• Educational qualifications are a bachelor’s degree in a social science or related behavioral science field, a combination of social science education and equivalent experience to a bachelor’s degree, OR four years’ equivalent experience. EFMP Case Liaisons must have demonstrated experience providing case management or advocacy services and experience working with special needs individuals or families.  

Required Work Experience:

• Demonstrated experience providing advocacy or case management services is required.  
• EFMP Case Liaisons shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.  
• Strong oral and written communication, assessment, data management, and advocacy skills are required.  
• Possess advocacy knowledge, skills, an