Data Analytics Specialist Senior

Date Opened: Wednesday, October 01, 2025 12:00 AM

Close Date: Thursday, October 16, 2025 12:00 AM

Department: Fire Department

Data Management & Analytics

Salary: $79,245.00 - $99,057.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Data Analytics Specialist Senior is housed in the Charlotte Fire Department’s Strategic Planning Division. This role designs and implements data, research, and analytics projects that improve the Charlotte Fire Department’s services using a broad range of methods, tools, and software. Researches, validates, and compiles data and information for key decisions related to the CFD’s service delivery, such as fire staff utilization and deployment, community risk reduction, and the prioritization of capital improvement projects. Develops and leads others in the development of resources to communicate about data, including SQL reports and dashboards as well as graphics and written reports. Cultivates and advances the use of data to support collaborative problem-solving across the organization. Implements business process improvement projects related to reporting, data analysis, and data sharing.

MAJOR DUTIES AND RESPONSIBILITIES

• Applies a broad range of analytic techniques and approaches to support collaborative problem-solving across CFD – e.g., data analysis, data visualization, dashboarding, GIS, SQL, statistical analysis, business process modelling, program evaluation, behavioral science.

• Provides analytical services for CFD’s research and analytics projects, including providing data that is accurate and reliable and integrating and preparing large, varied datasets from internal and external sources for analysis and visualization.

Analysis, Reporting, Data Visualization

• Performs predictive incident response modeling and analysis that helps CFD optimize performance of existing apparatus, predict impacts of future growth, identify optimal new station locations, and justify new station and apparatus requests; maintains, updates, and manages predictive incident modeling software to ensure modelling is as accurate to real-world as possible.

• Develops automated reports using SQL Server Reporting Services (SSRS); maintains and troubleshoots reports. Manages permissions for CFD reports

• Develops methodologies and processes for analyzing and reporting data more efficiently, accurately, and transparently.

• Performs ad-hoc data analysis and/or compiles data for analysis from stakeholders and, SMEs when information cannot be garnered from existing reports

• Provides data analysis and research, to support program evaluation and outcome measurement related to the performance and operation of the department, including:

  • Benchmark metrics;

  • Departmental program performance;

  • Service demand and performance, including forecasting; and/or

  • Cross-departmental problem-solving and policy analysis.

• Analyzes data and provides data and information for Accreditation and ISO; supports the development of continuous quality improvement processes.

• Automates tasks and improves processes using Python and SQL programming to minimize staff time on repetitive tasks

• Creates datasets that are supplemental to existing datasets and help improve the quality and functionality of reports and dashboards.

Research, reports (written), presentations

• Transforms data into actionable information and knowledge for CFD, its stakeholders, and city leadership. Prepares written reports, presentations, and summaries of data from complex records and multiple data sources including GIS data, for various audiences.

• Researches, analyzes, and evaluates proposals, projects, and departmental activities, processes, and programs in terms of staffing requirements, needs, priorities, co