Regional Delivery Lead

Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).

Responsibilities:

• Acts as the owner for the whole Viseven portfolio of products and services, maintaining product knowledge and relevant product content ​
• Collaborate with Account Directors to empower them to make decisions concerning the delivery of their products.​
• Oversee the delivery operations for the specific region.​
• Collaborate with the Head of Delivery Excellence to develop regional delivery strategies.​
• Ensure timely and high-quality project delivery. Efficiently allocate resources, including personnel, budget, and technology, to support project delivery within the region​
• Manage and guide a team of Delivery Managers and Delivery Directors.​
• Identify opportunities for process improvements and implement solutions.​
• Oversee the performance of project delivery in the region. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and take corrective actions as needed.​
• Build and maintain strong client relationships within the region. Understand client needs, expectations, and challenges to ensure customer satisfaction​
• Communicate with various stakeholders, including senior management, clients, and cross-functional teams. Provide updates on project progress, challenges, and successes.​
• Act as the escalation point for complex issues and problem resolution within the region. Facilitate solutions and guide the team in addressing challenges.

Requirements:

• Experience in project management and delivery within the IT industry​
• Proficiency in project planning, resource allocation, risk management, and quality assurance.​
• A solid understanding of IT systems, software development, and other IT-related domains. ​
• The capacity to analyze and interpret data, key performance indicators, and project metrics to drive informed decision-making and continuous improvement​
• Understanding of complex business processes and able to document them in a logical and comprehensible manner​
• Strong written, verbal and communication skills with the demonstrative ability to work with all levels within the organization​
• Strong analytical, decision-making and problem-solving skills

What we provide:We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:·     Competitive compensation and regular performance based salary and career development reviews·     Passionate experienced team, friendly atmosphere·     Professional and career growth·     Paid time off - 18 business days per year (20 business days after 2 years of cooperation)·     Non-documented sick leave - 4 business days per year·     Documented sick leave - 20 business days per year·     Family leave - 3 paid business days in case of marriage, childbirth or bereavement·     Comprehensive medical insurance compensation·     Opportunities to participate in professional forums and conferences·     Regular corporate events and team-buildings·     Enjoyable working environment: comfortable and fully equipped office and possibility to work from home