Become a part of our caring community and help us put health first
 

You have a unique opportunity to help shape 29,000 CRM user experiences with improved processes, system enhancements, and optimized workflow to deliver strategic business value targets to ultimately improve the wellness journey of millions of consumer’s experiences. This role will support the evolution and execution of our SAFe Solution for our CRM Service application serving Medicare/Medicaid members, CenterWell Pharmacy mail order Rx customers, Specialty members, and Providers. In this role, you will act as a Business Architect as a liaison between our Product Management, Product Owners, Cloud Architect, and development teams standardizing and optimizing the application for more efficient flows, automation, and AI tools. This position will have the ability to solve opportunities today, improve system performance, identifying global measure and grow metrics, and defining where we are going tomorrow for relentless improvement.

The Lead, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Advises executives to develop functional strategies for servicing Medicare/Medicaid members, CenterWell Pharmacy mail order Rx customers, Specialty members, and Providers on matters of significance. Exercises independent judgment and decision making as a thought leader on complex issues.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree or 4 years of CRM system integration experience
• Solid understanding of operations, technology, communications and processes
• Possess 10+ years of progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• 4 + years of CRM Systems, Integration, and Application experience
• Experience in developing flow diagrams

Preferred Qualifications

• Working knowledge of Salesforce.com ServiceCloud, HealthCloud, and Lightning
• Master's degree
• Salesforce Certifications
• Cloud, Security, and/or SAFe Certifications
• Working knowledge of Business Architecture
• Experience in GenAI and PredictiveAI or Einstein/AgentForce AI
• Experience in SAFe Product Manager/Product Owner roles
• Experience in UI prototyping experience such as using Figma
• Experience with SOAP/WSDL and REST APIs
• Understanding of System Integration Testing, Load Testing, Performance Test, User Acceptance, Test Class coverage, Testing, and Salesforce.com Cloud Integration

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informatio

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$117,600 - $161,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person