Manager, Supervision- Conflict of Interest/Outside Business Activities

Job Description

Job Summary & Responsibilities:

The Manager, Director of Conflicts of Interest (“COI”) Supervision will manage a supervisory team responsible for oversight of the firm’s Outside Business Activities (OBA). The role holder will ensure that associates and advisors adhere to applicable regulations as well as Raymond James policies and procedures. The Manager of COI Supervision reports directly to the Director of COI Supervision. 

Essential Duties and Responsibilities:

• Serves as a subject matter expert on Outside Business Activities by maintaining proficient knowledge of applicable compliance statutory regulations and interpretations.

• Lead, allocate, and mentor associates during functional reviews focusing specifically on the adherence to policies and procedures related to FINRA Rule 3270 & 3280 (OBA & (PST) Private Securities Transactions).

• Serves as a point of approval/review for policy or process escalations that require supervisory management sign off.

• Collaborate with senior members of Supervision as well as Legal & Compliance and other partners to guide decisions that mitigate risk and align with the firm’s culture and strategy.

• Gather and provide metrics data and commentary and occasionally present topics to senior management.

• Frequent meetings and communication with Branch Managers, Advisors, associates and Divisional Supervision.

• Execute Quality Assurance Reviews for your associates and identify training opportunities.

• Participate in recruiting, coaching, and developing staff including performance reviews.

• Create new and update existing desk procedures and workflow documents.

• Coaches and mentors associates and identifies training needs. 

• Plans, assigns, monitors, reviews, evaluates and leads the work of associates.

• Performs other duties and responsibilities as assigned. 

Knowledge, Skills, and Abilities:

A proven leader who can establish and maintain a respected position of leadership to influence, motivate and persuade others to achieve desired outcomes. 

Knowledge of:

• Comprehensive understanding of company policies and procedures and industry rules and regulations.

• Strong foundation in supervisory concepts, practices and procedures used in the securities industry, financial markets and financial products. 

• Human resource management principles and practices.

• Subject Matter Expertise in the Supervision of Advisor activities, specifically Outside Business Activities.

• Company’s working structure, policies, mission, and strategies.

• General office practices, procedures, and methods.

• Rules and regulations of the Securities Exchange Commission (SEC); Financial Industry Regulatory Authority (FINRA); and state securities regulatory agencies; and/or Federal Deposit Insurance Corporation (FDIC) sufficient to perform the functions of this job.

Skill in:

• A professional and pleasant demeanor to work with advisors and internal clients; utilize tact and diplomacy in dealing with employees and clients in a deadline-driven environment.

• Strong interpersonal and communication skills to deal with financial advisors, support staff, home office personnel, and clients in all types of matters including those that may be sensitive

• Managing a team of resources across various areas of focus

• Interviewing and selecting staff, coaching and mentoring, and identifying and delivering training needs.

• Planning, assigning, monitoring, reviewing, evaluating and supervising the work of others.

• Operating standard office equipment and using required software applications to reports, electronic communication, spreadsheets, and databases (E.g., Microsoft Office).

• Detail orientation to ensure firm adherence to policy & procedures. 

• Utilizing business-appropriate phone skills.

Ability to:

• Organize, prioritize, manage, and track multiple detailed tasks and assignments, including those delegated, to complete work efficiently. 

• Independently manage and complete multiple projects and tasks; work independently with minimal direct supervision.

• Use appropriate interpersonal styles and communicate effectively and professionally, both orally and in writing, with all organizational levels. 

• Work effectively with Financial Advisors as their sales supervisor and enforce company policies and procedures as necessary.

• Establish and communicate clear directions and pr