Director Digital Product Sales and Order Experience

The position of Director Digital Product Sales and Order Experience will be Remote!

 

Summary

The Director Digital Product Sales and Order Experience is responsible for determining and overseeing delivery of the strategy and roadmap for sales products to achieve both customer outcomes and organization’s financial objectives. Responsibilities include discovery and prioritization of customer and market problems to solve, and validation of potential solutions to those problems. Continuously use data to empower decision making and inform product direction in ways that build toward positive business outcomes for the organization and their customers. Effectively be the “voice of the customer in the product” as well as journey map out the end to end sales experience with business partners. Effectively integrate, motivate and build relationships with and between team members, key stakeholders, customers, executives, and other individuals or organizations.

What You’ll Do

• Discover valuable problems to solve and validate potential solutions with customers and the market
• Develop a deep understanding of business goals and processes to inform product priorities and improvement recommendations
• Regularly communicate with product stakeholders and develop strong relationships to surface, balance and prioritize feedback from multiple groups
• Design value stream strategy along with key business owners, socialize the product strategy, and ensure a common understanding among internal and external stakeholders
• Lead product strategy, planning, and life cycle management efforts to support the ongoing evolution and innovation of the product
• Monitor business, market, and technology trends and competitive intelligence to inform product strategy and proactively propose new solutions
• Establish product roadmaps and release plans that satisfy requirements and achieve customer outcomes
• Contribute to translating desired business outcomes into actionable product and technical requirements
• Build a close working relationship and empower the Product Owner to make appropriate decisions relating to product development by providing clear guidance and setting “guardrails” to operate within
• Monitor and evaluate product performance to monitor product health and make maintain/refresh/retirement recommendations and decisions
• Define, track and communicate relevant KPIs for the product to measure performance and contribution to business goals and strategy. Coordinate and report status through PMO organization
• Proactively support the identification and resolution of blockers (including technical and resourcing) to achieve product business objective
• Collaborate with product marketing and customer success, together with CX/UX leaders, to drive adoption and consumption of product capabilities, inclusive of identifying specific product experience enhancements intended to drive acquisition and expansion
• Manage product investment decision making and the overall financial performance of the product, taking a return-on-investment approach to increasing the value while minimizing product costs
• Other duties as assigned

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

What You’ll Need

• 4 Year / Bachelor's Degree    
• Graduate Degree Preferred
• 7+ years of product management or related experience
• Background in retail or wholesale distribution is preferred
• Experience with implementing CRM and any other sales related tools
• Sales & Business Technology experience
• Strong experience in researching and understanding both market and customer needs
• Demonstrated experience incubating and commercializing new ideas

 

Knowledge, Skills & Abilities

• Understanding of sales processes and landscape
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
• Strong interpersonal skills; able to build strong relationships and collaboration across diverse and matrixed stakeholders and customers
• Ability t