Jobs and Careers

Contact Center Supervisor

Louisville, United Statesfull_timeVerifiedPosted 6 Nov 2025

About the role

Schulte Companies is seeking a dynamic, service-oriented Contact Center Supervisor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES

Process all reservation requests, including changes and cancellations by phone, chat messaging, fax or other channels for all properties in an efficient, accurate and courteous way.
Determine callers needs through active listening and using probing questions to satisfy and sell to those needs.
Maintain a complete knowledge of each property to effectively sell the hotel and its services.
Maintain an ongoing knowledge of various brand programs and initiatives.
Must be able to speak to various brands and answer general brand questions.
Must have the ability to handle guest service issue with proper resolution.
Answer questions from staff and provide guidance and feedback
Anticipate escalations and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Ensure standards, policies, and procedures are understood and followed
Keep management informed on issues and problems
Perform other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of High School education, post-high school education preferred
Minimum of 2 year in customer service role or sales experience preferred

KNOWLEDGE, SKILLS AND ABILITIES

Able to develop and deliver effective training
Outstanding communication and negotiation abilities
A results-oriented approach
Excellent organizational and leadership skills
Ability to work calmly under pressure manage time well, meet imposed deadlines and be flexible
Comprehensive knowledge of technical and managerial applications of Outlook, PMS, CRES, Microsoft Office and all other appropriate PC applications. **