Veterinary Relationship Manager 3

Candidates must live within the assigned territory or close proximity to the geographic area of Savannah, GA.

The Veterinary Relationship Manager 3 is a quota-carrying role that leads the ongoing optimization of our key veterinary customer accounts. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory. This position is a proactive, in-person sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling singular point solutions when opportunities are identified. The Senior Veterinary Relationship Manager will closely partner with Veterinary Account Executives (VAE) to identify VetSuite opportunities and drive further growth within the sales segment. 

Essential Duties and Responsibilities: 

• Serves as the key sales contact to optimize and support accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets. 

• Leads the sales organization in achieving and exceeding revenue and gross profit goals through customer relationship nurturing. 

• Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption. 

• Predicts customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.  

• Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAEs via Salesforce.com (SFDC). 

• Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.  

• Creates internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.  

• Manages and maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.  

• Secures deals across all product offerings and manages contract renewals to ensure ongoing customer satisfaction and retention.  

• Supports Regional Director serving as a peer leader in the region by mentoring new VRMs through onboarding process, sharing best practices within region and zone and aiding in coaching other team members towards these practices. 

• Supports Regional Director in developing and executing regional strategies.  

• Performs additional duties and tasks as necessary to support the team and company objectives. 

Performance Measures: 

• Gross Profit​. 

• VetSuite Sales. 

• Point Solution Sales. 

• Revenue. 

Experience Requirements: 

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field is required, with a minimum of 5 years of relevant experience in sales, account management, or similar roles within