Dual Rate Security Shift Manager FT

 

Responsibilities:

• Trains Security personnel.
• Creates and ensures a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation, and open communication.
• Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their service performance expectations.
• Evaluates performance of personnel under supervision.
• Establishes and endorses the business and service objectives, ethics and values of the Company.
• Coordinates regulatory procedures and company policies to ensure effective performance.
• Operates motorized vehicle, i.e., company van.
• Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision.
• Recommends and implements change to improve overall employee and guest satisfaction.

Supervisor:

• Directs and supervises activities in assigned zone, with the assistance of the Security force.
• Assists Security Manager in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises.
• Ensures that posts in their zones are properly manned and that relief is provided.
• Conducts investigations as assigned.
• Maintains approved vendors list and keeps CCC exclusion list current and enforced.
• Maintains record of undesirable patrons, and maintains liaison with Law Enforcement Agencies-City, State and Federal, and provides testimony in court when required.
• Conducts background inquiries of new hires with law enforcement agencies.
• Maintains liaison with Investigation Units of other Hotel/Casinos.
• Performs Fire & Safety duties:
• Responds to all alarms and directs operations if a fire is located.
• Instructs employees in Fire/Safety and emergency evacuations.
• Inspects all areas including kitchens, duct work, public rooms, hotel, etc., for any possible fire code violations.

• Other duties as assigned.

Shift Manager:

• Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.
• Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in resolving conflicts between different points of view.
• Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees.
• Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results.
• Assists the director in maintaining departmental goals.
• Directs all activities on assigned shift.
• Monitors activity regarding Casino Control Commission regulations and company policies to ensure effective performance.
• Prepares work schedules, details assignments and prepares and maintains payroll records.
• Handles compliance matters related to the Security Department.
• Supervises, trains and coordinates staff to ensure compliance with all related policies, and CCC and DGE regulations and court appearance.
• Monitors incident reports, ensuring accurate and effective handling, and initiates Investigation process.
• Develops, implements, and maintains required internal and external reporting procedures.
• Monitors exclusion list and ensures effective enforcement where appropriate.
• Conducts investigations into all hotel, casino and employee thefts and follows up with written reports when necessary: includes court appearances, dispositions, etc. 
• Supervises the issuance of casino access badges and passes.
• Participates in the supervision, operation and/or support of the multi-casino Bad Beat system.
• Other duties as assigned.

Work Environment:

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 

Target Salary Range:

$24.04 hourly plus an additional $ 25.00 per day when acting in the role of Shift Manager

 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibili