Director, Provider Network Development and Relationship Management

John Hancock is currently transforming our Long Term Care business to help our customers age in place and receive the care that they need to live as independently as possible.  This team focuses on providing access to high-quality and affordable long-term care providers to our customers when they need it.

The Director, Provider Network Development & Relationship Management, is responsible for leading the development, optimization, and strategic oversight of our provider network. This role is responsible for ensuring network adequacy, driving value, and fostering strong relationships with healthcare providers, network partners, and internal stakeholders. The ideal candidate brings a blend of business development, contract negotiation skills, strategic thinking, and a passion for improving healthcare access and quality across diverse populations for our long-term care policyholders.

Position Responsibilities:

• Network Strategy & Design: Lead cross-functional team to deliver the design, development, and expansion of provider networks to meet regulatory, service coverage, and business objectives.

• Contracting & Negotiation: Drive & lead provider network contracting processes, ensuring competitive and compliant agreements with measurable discounts

• Stakeholder Engagement: Directly manage key provider network relationships with internal stakeholder teams (product, sales, operations, IT)

• Data & Performance Management: Track, monitor and manage network performance metrics, data quality, and KPIs; implement improvements based on analytics and feedback.

• Technology Integration: Proactively collaborate with IT vendors to streamline scheduling, data exchange, and provider onboarding processes.

• Regulatory Compliance: Ensure adherence to HIPAA, CMS, and state-specific regulations, particularly in Medicaid and Medicare environments.

Required Qualifications:

• Bachelor’s degree required; Master’s in Healthcare Administration, Public Policy, or related field preferred

• 8 –15+ years in provider network management, healthcare contracting, or payer strategy roles

• Familiarity with CRM systems, EHR/EMR platforms, and provider data management tools

• In-depth knowledge of sourcing and procurement principles and best practices; in-depth experience and expertise with supplier contractual terms and conditions to mitigate legal and business risk

• Strong negotiation and relationship-building abilities

• Strategic planning and execution

• Financial and pricing analysis

• Excellent communication and presentation skills

• Ability to manage complex projects and competing priorities

• Background in provider networks

When you join our team:

• As part of our global team, we’ll support you in shaping the future you want to see.

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.   

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to