Customer Team Leader (District Sales Manager), Vaccines - Eastern PA

Job Description

Our Sales team supports our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.  

The Customer Team Leader (CTL) plays a critical role in establishing our company's customer focused initiative. 

 

• This is a field-based sales management position that is responsible for covering the Eastern Pennsylvania district.

• Major workload centers in the district include Philadelphia, Lancaster, Allentown, Norristown, and Reading.

• Position might require up to 25% regular overnight travel per month. 

• Travel (%) depends on the candidate's location within the district.

• The ideal location to reside is within the sales district.

  

Responsibilities include but are not limited to: 

• Leading and managing Customer Representatives in identifying customer needs.  

• Coaching representatives, overseeing training, and completing people management processes for Customer Representatives and effectively developing and resourcing his/her customer team to address customer needs. 

The ideal candidate for this role will demonstrate the following behaviors and attitudes:

• Strong leadership skills with experience leading teams through change and new challenges by applying situational coaching skills and using emotional intelligence

• Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see ‘what can be’ for this new organization

• Communicate with courage and candor as we evolve our engagement model for this customer segment

• Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization

• Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude

• Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals

  

Position Qualifications:

Minimum Requirements:

• BA/BS degree with 6-8 years of sales experience or a high school diploma with 10+ years of the following equivalent experience, with at least 4 years in pharmaceutical, biotech or healthcare industries preferred

• Equivalent experience can be professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or Military experience

• Valid driver's license

• Ability to travel the amount of time the role requires

Preferred Education and Experience:

• Minimum of (3) years experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations

• Minimum of (2) years experience working in Marketing, Managed Care, or Sales support areas within the Pharmaceutical industry

• Experience selling in the Pharmaceutical, Biotech & Medical Device Industry

• Previous Field Sales Management experience

• Capable of establishing relationships and networks within a customer organization

• Vaccines experience

Required Skills:

Account Planning, Account Planning, Adaptability, Analytical Problem Solving, Client-Centric, Coaching, Customer Management, Customer Relationship Management (CRM), Decision Making, Healthcare Sales, Leadership, Lead Generation, Managed Care, Market Analysis, Marketing, Medical Care, Medical Devices, People Leadership, People Management, Pharmaceutica