Patient/Family Coordinator

JOB SUMMARY: 

Assists patients and families by facilitating communications with nursing and medical staff regarding patient/family needs. Facilitates visitation in the treatment area in collaboration with the nursing and medical staff. Uses appropriate resources and referral services to address patient/family needs. 

EDUCATION/EXPERIENCE: 

High school diploma or GED equivalent. Bachelor's degree in Sociology, Psychology, or Human Relations discipline preferred. Hospital experience preferred. Knowledge of medical terminology preferred.  

ESSENTIAL FUNCTIONS: 

1. Ensures a caring, compassionate environment for patients and families. 

2. Ensures hospital and community resources are utilized to address patient/family needs. 

3. Ensures family visitation in the treatment areas by adhering to policy and procedure. 

4. Ensures a safe, secure environment for patients and families in the waiting area. 

5. Provides age/developmentally appropriate patient care in accordance with Age/Developmental Specific Care Guidelines for specific age groups served. 

SKILLS/QUALIFICATIONS: 

Excellent oral, written, and listening communication skills Ability to perform job duties in a stressful environment 

WORK ENVIRONMENT:

Contact with patients and families under very stressful situations Possible exposure to infectious diseases Possible exposure to radiation/hazardous materials Exposure to housekeeping/cleaning agents/chemicals Subject to may interruptions Pressure to handle multiple requests and inquiries 

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.