ServiceNow ITOM Integration Engineer
CACI International IncAbout the role
CACI is seeking a ServiceNow ITOM Senior Integration Developer in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. The EITaaS program supports our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. CACI is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model. This is a Hybrid position located in Chantilly, VA.
The Opportunity:
In this role you will be part of a SCRUM team responsible for defining, prioritizing, and implementing uses cases for a Configuration Management Database (CMDB) using ServiceNow ITOM capabilities. You will implement solutions using ITOM capabilities as well as modify new integrations with Axonius. This includes configuring data mapping between authoritative source and the Configuration Management Database (CMDB) as required and documenting the integration to train POC(s) on actions to take when they change their system. You may also need to update integrations to Flexera and ServiceNow CMDB to change how data is normalized and stored. You will also contribute to contract deliverables including test plans, Interface Control Documents (ICDs), and training.
Responsibilities:
The ideal candidate will bring:
- A strong understanding of ServiceNow ITOM Discovery, CMDB, and Service Mapping capabilities.
- A strong understanding of Axonius and Flexera
- A strong understanding of ITSM, ITIL.
- A proven track record in ITSM technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Experience implementing business processes, capability needs, business requirements, and business information models.
- Experience analyzing data and data relationships across an organization’s business areas.
- Working knowledge of all elements of the software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management.
- Familiarity with Agile Scrum methodologies.
- Strong skills with MS Office tools (Excel, Word, Project, Visio) and SharePoint
Qualifications:
- US Citizen with the ability to obtain a DOD Secret clearance..
- 5+ Years experience. Relevant experience (a Bachelor’s Degree in applicable field may be substituted for 5 years of experience)
- Experience with Axonius Platform and ServiceNow ITOM
- JavaScript/AngularJS development experience.
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.
- At least one of the following certifications:
- Must be IAT Level II certified (i.e. CompTIA Security+, etc.) within 60 days of hire.
-Certified ServiceNow Administrator
-Certified ServiceNow Developer
- Effective communicator at all levels, both written and verbal
Desired:
- Agile or Scrum Master Certification
- Acts independently to expose and resolve problems
- Experience working in the Department of Defense
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team me
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