Staff Database Engineer - Cloud Operations - Federal

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is seeking an experienced Oracle DBA for our Cloud Operations Database team.

You should have experience with large-scale databases (Oracle) environments and a knack for problem-solving and optimization of databases, applications, and performance issues.

What you get to do in this role:

• Responsible for all general database administration functions associated Oracle/MySQL/MariaDB/PostgreSQL systems including security, backup, logging, reporting and recovery procedures
• Work on Infrastructure activities like upgrading, restoring/syncing/replicating data for migration
• When performance issues arise, determine the most effective way to increase performance through server configurations, index/query changes, etc.
• Responding to database-related alerts and escalations, come up with strategic solutions to recurring technical alerts/issues
• Monitors capacity and performance for production and non-production databases to ensure they are highly reliable, efficient, cost-effective, and provide the required functionality.
• Proactively seek opportunities to improve database performance by identifying tuning measures and implementing them when appropriate.
• Test upgrades/new releases of database software and related products. Assess impacts to customer's overall database environment.
• Participate in a 24/7 on-call rotation for production support

Please Note:  
This position will include supporting our US Federal customers.
This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.  Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Qualifications

To be successful in this role you have:

• 6+ years working as a DBA in either Oracle or MYSQL/MariaDB ( Oracle is preferred)
• Expert at Database Administration of Oracle/MySQL/MariaDB/PostgreSQL, Security, Capacity Planning, Disaster Recovery and Performance Tuning;
• Experience in troubleshooting and resolving technical issues related to database performance, replication, connectivity, migration, security, etc.
• Solid understanding of infrastructure, application and database performance metrics as well as various infrastructure components: servers, storage, and networking
• Experience performing complex reporting including demonstrated skill in composing logical, detailed and analytical reports that support planning and decision making
• Ability to perform benchmarking analysis and identification of process improvement opportunities is required.
• Extensive experience and sound professional judgment to plan and accomplish goals with minimal oversight and wide degree of creativity and latitude
• Advanced knowledge of Unix Commands and Unix Shell Scripting experience
• Experience in SHAREPLEX would be a plus
• Bachelor’s degree in any of the f