Manager, Software Development Engineering - Enterprise Applications

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

We are looking for a Manager, Software Development Engineering to lead a team of 4–6 engineers and analysts responsible for the day-to-day support, operations, and administration of HCD's suite of enterprise tools. Reporting to the Lead Director, Software Development Engineering, this manager will serve as a player-coach — providing hands-on support alongside their team while owning operational processes, vendor relationships, and service quality for our tooling portfolio.

This is not a purely supervisory role. We need someone who is comfortable rolling up their sleeves to troubleshoot a broken integration, help a user navigate a licensing issue, or dig into a ServiceNow workflow — while also being the steady leadership presence that keeps their team organized, supported, and growing.

KEY RESPONSIBILITIES

Team Leadership & People Management

• Lead, mentor, and develop a team of 4–6 enterprise application specialists and administrators

• Conduct regular 1:1s, performance reviews, and career development conversations

• Foster a collaborative, service-oriented team culture with high accountability and strong follow-through

• Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms

Enterprise Application Operations

• Oversee the support and administration of core enterprise platforms with a primary focus on Google Workspace, Slack, and the broader SaaS tool portfolio; contribute operational support to the Atlassian and ServiceNow environments as team needs require

• Act as an escalation point for complex issues and serve as a hands-on contributor when team capacity or technical complexity demands it

• Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity

• Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications

License Management & Vendor Oversight

• Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance

• Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories

• Serve as a primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints as needed

Process Improvement & Governance

• Develop and maintain existing standard operating procedures, runbooks, and documentation for all supported tools

• Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability

• Ensure consistent adherence to access management, change control, and security policies across the application portfolio

• Collaborate with the  Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions

REQUIRED QUALIFICATIONS

• 3 years of experience in IT operations, enterprise application administration, or a related technical discipline

• Proven ability to manage multiple priorities in a fast-paced, distributed environment

• Experience supporting SaaS-based enterprise tools and managing associated operations (onboarding, offboarding, troubleshooting, licensing)

• Strong communication skills with the ability to translate technical topics for non-technical stakeholders

• Comfort operating as an individual contributor when needed — this role requires a hands-on mindset

PREFERRED QUALIFICATIONS

1 year of people management or team lead experience, with demonstrated ability to develop and support direct reports

• Hands-on administr