Technical Support Representative

Brady is seeking a Technical Support Representative who will provide support for Brady's full printer product line including portables, benchtops, and the majority of software functionality excluding advanced specialty systems.  Escalate cases that are more complex or involve specialty or advanced support to Tier II. Job specific training will be provided at intervals agreed upon by supervisor. Potential Assigned Support Channels: Phone, Email, & Chat.

• Provide technical support and training for Brady's customers, distributors, and international and domestic sales personnel via phone, email, & chat channels.
• Maintain service levels set forth by the Technical Support Supervisor.
• Provides answers to customers by identifying and troubleshooting problems, research answers, and guide customers through corrective action steps.
• Consistently capture and document product issues and suggestions for product improvements from end-users and distributors to be passed on to the appropriate marketing managers through a CRM system.
• Constantly upgrade skills to keep pace with products within their responsibility with opportunities to grow in the role and potential to advance.
• Contribute to the department and company goals.
• Recognize and protect proprietary and confidential information. Help maintain technical integrity and timeliness of the Product Information Database (Knowledgebase).
• Put the customer at the center of everything and maintain customer focus.