Performance & Optimization Senior Business Analyst

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.<br/><br/>OPERATIONSWe're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.<br/>PORTOOur Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano during your lunch break!<br/>THE ROLEReporting to Performance &amp; Optimization Lead, as a Senior Business Analyst you will lead new high end luxury clients onboarding to the Farfetch platform by assessing the reporting solution, data gaps and cooperate with different areas of the business to define the end deliverables. You will work closely with our team to leverage internal knowledge and maximise reporting development synergies.<br/> <h3>WHAT YOU'LL DO</h3> <ul> <li>Lead new clients reporting suite from the operations perspective; </li><li>Engage with new platform clients to gather data/reporting requirements by understanding scope of services and features;</li><li>Liaise with internal operational teams and BI to guarantee data gaps developments;</li><li>Align with internal team any reporting development needs and provide clear requirements guidance;</li><li>Manage relevant stakeholders by aligning expectations and delivery dates;</li><li>Ensure end deliverables are met, according to the defined expectations;</li><li>Advise on Business Insights focused on client performance.</li></ul> <h3>WHO YOU ARE</h3> <ul> <li>5+ years experience in Business Analytics or Data Analytics role, exposed to data projects;</li><li>Proficient in SQL and Excel;</li><li>Knowledgeable in BI front-end tools (e.g., Tableau, Looker, other) and demonstrated experience in modelling and analysis;</li><li>Organized and project oriented;</li><li>Adaptive to changes and focused on problem solving solutions;</li><li>Experienced or had exposure to areas such as Operations and E-commerce;</li><li>Fluent in English, both written and spoken.</li></ul> <h3>REWARDS &amp; BENEFITS</h3> <ul> <li>Health insurance for the whole family, flexible working environment and well-being support and tools;</li><li>Extra days off, sabbatical program and days for you to give back for the community;</li><li>Training opportunities and free access to Udemy;</li><li>Flexible benefits program;</li><li>FARFETCH Equity plan.</li></ul> <h3>EQUAL OPPORTUNITIES STATEMENT</h3> <ul> <li>FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.</li></ul>