Program Manager, Health Systems

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. By advancing how we detect and address cognitive and brain disorders – leveraging cutting-edge neuroscience, clinical expertise, and artificial intelligence – our goal is to enable a future where people can live longer, happier, and healthier lives with better brain health.

We are a team of 115+ (and growing!), embarking on an exciting period of accelerated growth.  We invite collaborative, self-driven and impact-oriented professionals to join our dynamic and fast-growing team.

Does this sound like an innovative & disruptive start-up where you could see yourself?  If so, please continue reading…

The Role:

We are seeking a highly motivated and results-driven Program Manager to join our Customer Success team. As the Program Manager, you will play a crucial role in helping drive clinical adoption while implementing our software and services for our cutting-edge digital cognitive assessment technology. Your primary responsibility will be working with key accounts to fully understand and enhance the use of the Linus platform by driving utilization, managing day to day accounts (as assigned) and ensuring we are driving customer satisfaction by fulfilling our Statement of work and contracting agreements.

Please note that this role must be based in EST or CST.

What You Will Do:

• Implementation, Workflow Design and Optimization:
• Collaborate with sales and product teams to understand customer needs and existing clinical workflows.
• Analyze and evaluate current processes to identify opportunities for improvement and efficiency gains.
• Develop customized workflow solutions tailored to specific healthcare environments.
• Implementation of our product and services 
• Ensuring contractual obligations are met 
• Manage customer satisfaction post sale
• Change Management Impact:
• Provide expert guidance on the adoption of digital cognitive assessments for physicians, nurses, and medical assistants.
• Create and implement change management strategies to facilitate seamless transition to new assessment tools.
• Conduct training sessions and workshops to educate end-users on best practices and ensure successful integration.
• Clinical Expertise:
• Stay updated on the latest advancements in cognitive assessments and their applications in clinical settings.
• Serve as a subject matter expert in discussions with clients, offering insights on how our solutions can address their unique clinical needs.
• Develop a deep understanding of Linus’s Clinical Pathways and advocate their use.
• Drive workflow changes by demonstrating value to clinical stakeholders
• Collaboration and Communication:
• Work closely with cross-functional teams including sales, technology and product development to ensure alignment on customer requirements and product capabilities.
• Effectively communicate complex clinical concepts to non-clinical stakeholders.
• Client Engagement:
• Engage with customers during implementation and post account mgmt to drive utilization and adjust workflow as needed 
• Act as a trusted advisor, providing expert guidance on how our solutions can address their specific clinical needs.
• Documentation and Reporting:
• Maintain detailed records of client interactions, including needs assessments, proposed solutions, and implementation plans.
• Generate reports to track progress, identify trends, and make recommendations for process enhancements.

About You:

Must Have's:

• Bachelor's degree in Nursing, Medicine, or a related field
• Prior experience in a similar Program Manager or Customer Sucess type position
• Extensive clinical experience in a healthcare setting, with a strong understanding of physician, nurse, and medical assistant workflows.
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
• Ability to travel as needed to client sites (estimated up to 50% travel).
• Possible travel to customer locations

Nice to Have's:

• Advanced degree(e.g, MSN, MD)
• Familiarity with digital cognitive assessments or similar healthcare technologies

Target compensation: The base salary budgeted for this position is in the $115,000-135,000 range per year. This position will include an annual discretionary target bonus(based