Store Director, Madison Ave, New York

Company Description

Established in 1888, De Beers Group is the world’s leading diamond company with unrivalled expertise in the exploration, mining, sorting, valuing, selling, and marketing of diamonds. Together with our joint venture partners, we operate in more than 20 countries across six continents. 

We want our diamonds, and our business, to make life brilliant – for our people, our customers, and the world around us. 

We build partnerships and connect with our people and their communities to make a positive contribution to the wider world.  We’re constantly developing new ways to make an impact and build a beneficial legacy. We call it ‘Building Forever’ - it’s fundamental to our pioneering spirit and the purposeful way we do business. 

If you like chasing demanding targets, thrive on making decisions in the pursuit of brilliance, and enjoy the support of the world’s finest experts, we have a place for you.

Job Description

De Beers London is the ultimate diamond jewellery House, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.
A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

Main Responsibilities:

• Sales Management and Business Development: Lead and oversee the store's sales initiatives, driving innovative strategies to maximise performance while cultivating robust relationships with VIP clientele to enhance loyalty and retention. Implement comprehensive action plans to boost sales across all product categories, leveraging market insights and customer feedback. Identify and capitalise on new business opportunities, including partnerships and community engagement, to expand market presence and customer base. Monitor and analyse sales metrics, adjusting strategies as needed to meet and exceed sales targets and business objectives.
• Staff Management: Hire, train, and motivate staff to achieve sales goals and maintain high standards of customer service. Coach staff to foster growth and ensure proper training. Motivate and develop sales staff through regular meetings and target setting.
• Inventory Management: Ensure accurate inventory levels, optimize stock mix and levels to reflect sales trends, and maintain merchandise presentation standards.
• Administrative Management: Oversee store operations, control costs, and ensure compliance with company policies and procedures.
• Client Service: Maintain the highest degree of customer service, foster a welcoming atmosphere, and handle complex client issues whilst ensuring the team also have the skills to support.
• Store Visuals: Maintain visual merchandising standards and ensure displays reflect the brand's spirit of excellence. Maintain high standards of housekeeping and store presentation.
• Brand Representation: Act as a brand ambassador, network within the local community, and cultivate new clientele. Maintain awareness of the local trading environment and competitors' activities.

What You’ll Do

Act Like an Owner: Take initiative in leading the store's sales efforts, actively participate on the selling floor, and drive meaningful impact through strategic sales and business development.

Create Clarity: Set clear expectations for staff, communicate openly about sales targets and strategies, and inspire confidence through regular meetings and individual development plans.

Empower Teams: Trust and support your team by providing comprehensive training programs, fostering a collaborative work environment, and encouraging the exchange of ideas. Empower team to provide the best customer service and handle complex issues.

Challenge Conventions: Innovate by implementing creative in-store marketing and promotional activities, adapting sales strategies to the local trading environment, and seeking new possibilities for customer engagement.

Succeed Together: Foster collaboration within the team, celebrate shared achievements, and act as a local brand ambassador to build strong relationships within the community.

Qualifications

• Fluent in the local language and fluent in spoken and written English. Other languages (e.g., French, Russian, Chinese, Arabic) are a plus.
• Strong knowledge of the luxury jewellery retail industry and an inherent interest in the jewellery industry.
• Proven record of delivering sales results and experience in a store environment, flagship is a plus.
• A proactive leader who takes