About Sarasota Arthritis Center
We are a people-focused organization that values compassion, accountability and integrity. We are dedicated to the patients we provide care for as well as the employees who make our practice so successful.

Key Responsibilities
Location Operations & Leadership 

·        Assume full operational ownership of the assigned practice location, managing daily workflows, staffing coordination, and office-level decision-making. 

·        Operate the location independently while aligning with organizational policies, procedures, and strategic goals. 

·        Maintain awareness of location-level financial performance, including basic P&L oversight, expenses, and operational efficiency metrics. 

·        Serve as the primary escalation point for operational issues at the assigned site. 

·        Ensure staff adherence to organizational policies, procedures, and SOPs at the assigned location. 

 
Direct Staff Supervision & Management 

·        Directly supervise any Patient Care Coordinators (PCCs), the New Patient Coordinator, and Medical Records staff assigned to the location. 

·        Serve as the primary people manager for these roles, including day-to-day oversight, scheduling, performance management, and workflow direction. 

·        Conduct regular performance feedback, coaching, and evaluations for direct reports. 

·        Address performance concerns and behavioral issues through progressive discipline in collaboration with Human Resources, up to and including corrective action. 

·        Approve employee schedules, timecards, and payroll submissions for direct reports in accordance with organizational payroll timelines and policies. 

·        Review, approve, and manage PTO requests and time-off coverage for direct reports to ensure appropriate staffing levels. 

·        Support hiring, onboarding, and training of PCCs, New Patient Coordinator, and Medical Records staff in partnership with HR and department leadership. 

·        Ensure direct reports complete required trainings, certifications, and compliance requirements. 

·        Monitor workload distribution and productivity of direct reports and adjust staffing or workflows as needed. 

·        Serve as the escalation point for staff issues, patient concerns, and operational challenges related to front-office and medical records functions at the location. 

Staff Oversight & Performance Support 

·        Monitor staff attendance, punctuality, and workflow performance at the assigned location and escalate to department managers and HR as appropriate. 

·        Provide real-time coaching and feedback to staff to support performance, efficiency, and professionalism. 

·        Escalate performance concerns, behavioral issues, or ongoing challenges to department managers and HR as appropriate. 

·        Support onboarding for all new hires assigned to the location, ensuring they have the tools, access, workspace, and supplies needed for a successful start. 

Scheduling & Provider Support 

·        Maintain comprehensive knowledge of provider schedules for physicians and APPs assigned to the location. 

·        Proactively review and assess provider schedules 3–4 weeks in advance to ensure optimal utilization and coverage. 

·        Coordinate closely with Medical Assistants (MAs), Patient Care Coordinators (PCCs), and the Schedule Optimizer to ensure efficient scheduling and appropriate staffing. 

·        Identify scheduling gaps or inefficiencies and collaborate with centralized teams to implement solutions. 

Patient Flow, Experience & Quality 

·        Monitor patient flow and clinic throughput; identify and address operational