BizOps Senior Engineer

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Senior Engineer

Biz Ops Engineer

Who is Mastercard?

At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
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About the Role

Team Specific Skills:
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend a bit of time throughout their career with all of these aspects of the role:

• Operational Readiness Architect:

o Serve as the primary contact responsible for the overall application health, performance, and capacity
o Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
o Partner with the development and product team of a new application to establish the right monitoring and alerting strategy and create the framework to achieve zero downtime during deployment.

• Site Reliability Engineering:

o Performs operability and resilience design and implements and maintains highly reliable and scalable infrastructure.
o Perform root cause analysis of incidents and collaborate with development teams to resolve issues.
o Stay up to date with the latest technologies and trends in SRE and cloud computing.
o Participate in on-call rotations and be available to respond to critical incidents.
o Complete end-to-end run ownership of the product.
o Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem solving and optimizing time to recover.
o Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.

• DevOps/Automation:

o Tackle complex development, automation, and business process problems. Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
o Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
o Performs operational and resilience Design and implements solutions for capacity planning and performance optimization.
o Increase automation and tooling to reduce toil and manual intervention

• ITSM Practices:

o Analyses ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

Role qualifications:

The ideal candidate will have experience in many of these areas:

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
• Ability to read, write, and understand code in one of the programming languages .
• Strong understanding of DevOps principles, practices along with configuration management.
• Experience in operational and resilience designing, building, and operating large-scale, distributed systems.
• Appetite for change and pushing the boundaries of what can be done with automation. Be curious about new technology, infrastructure, and practices to scale our architecture and prepare for future growth.
• Experience with algorithms, data structures, scripting, pipeline management, and software design.
• Systematic problem-solving approach, analytical, coupled with strong communication skills and a sense of ownership and drive.
• Interest in designing, analysing, and troubleshooting large-scale distributed systems.
• Strong leadersh