Marketing Operations Manager

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

As a Marketing Operations Manager, you will play a critical role in executing and optimizing demand generation campaigns that fuel our revenue engine. You will partner closely with marketing, sales, product, and other cross-functional teams to ensure flawless campaign execution, data integrity, and impactful reporting. This role requires a strategic thinker who thrives in a fast-paced environment and is passionate about leveraging AI-enabled technology and data-driven insights to drive business results and enhance campaign effectiveness.

WHAT YOU'LL DO

• Motivated individual who enjoys solving business challenges.

• Expert-level proficiency with Marketo, Iterable, Salesforce, and Tableau; experience with Pendo is a plus.

• Strong technical skills including CDP querying, hands-on HTML/CSS, and data analysis.

• Proficient with database tasks such as data quality control, governance, audience segmentation, and targeting.

• Proven ability to manage complex projects with multiple stakeholders in a dynamic environment.

• Detail-oriented with a passion for process optimization and operational excellence.

• Data-driven mindset with strong analytical skills to interpret campaign results and inform strategy, including experience applying AI and machine learning techniques to enhance marketing effectiveness.

• Excellent communication skills, able to translate technical details into business language.

• Experience managing and developing team members is highly desirable.

• Familiarity with global email compliance laws and best practices.

• Comfortable working in ambiguous situations and resolving conflicts constructively.

• Collaborative and solution-oriented approach to partnering with business stakeholders.

• Bachelor’s degree in Marketing, Business, or related field, or equivalent practical experience.

• 5+ years of hands-on experience in marketing operations, demand generation, or marketing technology roles, with demonstrated experience integrating AI-enabled tools and methodologies into marketing workflows.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• Motivated individual who enjoys solving business challenges.

• Expert-level proficiency with Marketo, Iterable, Salesforce, and Tableau; experience with Pendo is a plus.

• Strong technical skills including CDP querying, hands-on HTML/CSS, and data analysis.

• Proficient with database tasks such as data quality control, governance, audience segmentation, and targeting.

• Proven ability to manage complex projects with multiple stakeholders in a dynamic environment.

• Detail-oriented with a passion for process optimization and operational excellence.

• Data-driven mindset with strong analytical skills to interpret campaign results and inform strategy, including experience applying AI and machine learning techniques to enhance marketing effectiveness.

• Excellent communication skills, able to translate technical details into business language.

• Experience managing and developing team members is highly desirable.

• Familiarity with global email complianc