Production Support Engineer II - Invitae

Invitae, now part of Labcorp, is looking for a Production Support Engineer II to join its team in San Francisco, CA.    The Production Support Engineer II will provide first-tier troubleshooting support for all hardware and software in our highly-automated diagnostic laboratory. This position will support laboratory staff and processes by responding to error alerts, work requests, and offering assistance promptly to ensure lab operations run smoothly. Other responsibilities include but are not limited to: troubleshooting automation-related instruments including integrated workcells, investigating downed systems and performing root cause analysis, repairing instruments, and performing post-maintenance performance validation. 

As an integral department with hands-on responsibility to deliver Labcorp’s mission, our Production Automation Support Engineering team members have the opportunity to impact patient lives in meaningful and innovative ways, while partnering cross-functionally within the lab operations team.

The schedule for this position will be: Tuesday-Saturday, 3pm - 11:30pm Pacific Time.

Address: 1400 16th Street, San Francisco, CA 94103

Responsibilities:

• Provide automation support to lab staff and production systems 
• Troubleshoot, repair, and maintain robotic liquid handling systems and other automation instrumentation  
• Interact with Laboratory Information Management System (LIMS)
• Assess work requests from lab staff, create detailed tickets, and escalate to the proper teams as needed  
• Work collaboratively with clinical lab personnel and various functional groups to investigate process failures and find root cause
• Identify issues that may adversely affect the quality of test results and report to appropriate representatives to ensure prompt resolution  
• Qualify lab equipment for production use  
• Maintain an inventory of equipment, tools and supplies  
• Assist with the implementation of new automated processes 
• Process documentation and record keeping associated with the above activities  
• Ensure that teammates and lab staff are always informed about the status of support efforts  
• Train new team members and ensure their competency. May coach and mentor junior or new team members, offering guidance to team members who are developing skills  
• Create and revise SOPs and training resources  

Requirements:

• B.A./B.S. in Engineering, Biology or relatable life science

Preferred Qualifications:

• 2 years of direct experience in a high complexity lab environment as an operator or equipment support personnel highly desired
• Experience working in a high sample volume FDA, ISO 13485/15189, GMP, GLP and/or CAP/CLIA certified laboratory strongly preferred  
• Experience operating or maintaining industry standard laboratory equipment hardware and software used in high throughput laboratories, including but not limited to custom integrated workcells, liquid handling (Hamilton STAR/STARlet, Agilent Bravo, Dynamic Devices Lynx), scheduling software (Overlord, GBG), and ancillary equipment (centrifuges, cold storage, etc.) strongly preferred 

Skills and Competencies:

• Cross-functional collaboration with automation and assay development teams as well as quality and production 
• Equipment operation, maintenance, repair, and troubleshooting 
• Software and integrated system troubleshooting 
• Basic awareness of assays as they relate to equipment requirements (i.e. sample/reagent format, liquid classes, time/temperature sensitivity, material safety and storage conditions, aseptic technique, etc.) 
• Basic experimental design for the purpose of root cause analysis 
• Ability to work under pressure, especially with time and resource constraints 
• Ability to communicate using technical language and develop a technical vocabulary 

Working Conditions:

• Fast-paced NGS lab with potentially heavy (50+ lbs) equipment 
• Some travel for those who require vendor training (Reno, Boston, Bay Area) 

Pay-range: $30-$39.53/hr plus 2nd shift differential

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are e