CDAO Advana - Program Manager - Customer Success Operations

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Communication, Engagement Strategies, Planning, Stakeholder Engagement

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Join GDIT and be a part of the team of men and women that solve some of the world's most complex technical challenges. The CDAO Advana team is seeking a Program Manager - Customer Success Operations to join their efforts in the DC area.

Advana is the Chief Digital and Artificial Intelligence Office’s (CDAO) enterprise-wide, multi-domain data, analytics, and artificial intelligence (AI) platform that provides all DoD military and civilian decision makers, analysts, and builders with unprecedented access to enterprise data, tools, and capabilities.

This is a proposal with award expected June 2026. If interested, please apply as we are interviewing and making contingent offers now.

Duties include:

• Develops and governs the Advana Customer Success Operations Plan by capturing all Performance Work Statement requirements and aligning objectives across Unclassified, Secret, and Top Secret domains operating on NIPRNet, SIPRNet, and JWICS.

• Support Combatant Commands, Joint Staff elements, Senior Executive Service leaders, and interagency mission partners.

• Drafts the initial Customer Success Operations Plan describing each subtask and its operational objectives, with annexes detailing domain-specific execution methods that satisfy Advana customer needs.

• Establishes an iterative Customer Success Operations Plan review cycle in accordance with government direction to maintain flexibility, traceability, and responsiveness across multi-classification environments.

• Leads development of an enterprise Stakeholder Management Plan by defining cradle-to-grave engagement workflows, operational touchpoints, and communication strategies for current and emerging Advana services.

• Builds metrics frameworks and analytic parameters supporting Customer Relationship Management efforts to monitor stakeholder participation, outreach effectiveness, service adoption, and customer sentiment.

• Coordinates with platform, data, artificial intelligence, cybersecurity, and system operations teams to synchronize stakeholder engagement activities across Department of Defense organizations, the Department of Homeland Security, and non-governmental mission partners.

• Develops a strategic engagement plan that documents recurring outreach cycles, technical demonstrations, messaging themes, and mission-aligned communication artifacts to expand awareness of Advana capabilities.

• Produces briefs, reports, dashboards, and decision artifacts that strengthen enterprise alignment, increase customer adoption, and advance Advana program value.

Basic Qualifications:

• BS degree; additional years of experience may be considered in lieu of degree
• 5+ years of experience managing engineering plans and producing program artifacts
• TS with SCI eligibility

WHAT CAN GDIT OFFER YOU?

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging of highly motivated critical thinking

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental pl