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Senior Certinia and Salesforce Administrator
Point BUnited Statesfull_timeVerifiedPosted 3 Mar 2025
💰 $164,500/yr($82,000/yr – $164,500/yr)
About the role
Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it—your success is our success.
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today.
The Senior Certinia (fka FinancialForce) Application Administrator leads the administration, optimization, and support of our Certinia solution within the Salesforce platform. They are a key member of the IT team, responsible for the technical leadership of our Certinia application, working closely with Finance, IT, and Business Operations teams to ensure system stability, scalability, and alignment with company objectives. They have extensive experience with Certinia ERP and PSA modules, strong expertise in Salesforce administration, and a deep understanding of professional services and financial management workflows.
WHAT YOU’LL GET TO DO: Application Configuration and Customization: Design, implement, test, and oversee technical solutions to meet business requirements and improve system functionality. Collaborate with cross-functional teams (e.g. Finance, Sales) and Technical Program Managers to gather business requirements and translate them into technical specifications. Partner with vendors and third-party service providers to resolve complex technical issues, evaluate new features, and implement solutions. Collaborate with Data Engineering to ensure application data integrity and quality for the purposes of reporting and analytics. Application Administration: Maintain multiple Certinia and Salesforce environments including development, testing, and production, ensuring optimal performance, security, and availability. Contribute to identifying application change control best practices and ensure adherence to them when deploying changes across environments. Stay abreast of Certinia and Salesforce releases, manage system upgrades, patches, and enhancements. Develop and maintain documentation for system processes, configurations and customizations, and user guides. Work as a team with the Salesforce System Administrator to ensure solutions complement both systems. Leadership and Application Roadmap: Stay current with industry trends, best practices, and emerging technologies. Contribute to long-term application strategy and roadmap, including evaluating new technologies and making recommendations for system enhancements or remediations. Identify opportunities for process improvements and automation to enhance efficiency and reduce manual efforts. Mentor and lead more junior team members, fostering their professional growth and technical skills. Project Management and Execution: Participate in Agile activities, contributing to sprint planning, daily stand-ups, and retrospectives. Work with Technical Program Managers to prioritize and manage multiple projects and tasks using project management tools like JIRA. Develop and maintain project management artifacts, including work schedules, dependency diagrams, standard operating procedures and risk assessments. Collaborate with Change Management specialists to develop and execute communication and training strategies for system changes. Incident Response & Disaster Recovery: Provide Tier 2 & 3 support for user issues, troubleshooting and resolving critical application problems. Work with IT Infrastructure to implement and manage backup and recovery procedures to ensure data integrity
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today.
The Senior Certinia (fka FinancialForce) Application Administrator leads the administration, optimization, and support of our Certinia solution within the Salesforce platform. They are a key member of the IT team, responsible for the technical leadership of our Certinia application, working closely with Finance, IT, and Business Operations teams to ensure system stability, scalability, and alignment with company objectives. They have extensive experience with Certinia ERP and PSA modules, strong expertise in Salesforce administration, and a deep understanding of professional services and financial management workflows.
WHAT YOU’LL GET TO DO: Application Configuration and Customization: Design, implement, test, and oversee technical solutions to meet business requirements and improve system functionality. Collaborate with cross-functional teams (e.g. Finance, Sales) and Technical Program Managers to gather business requirements and translate them into technical specifications. Partner with vendors and third-party service providers to resolve complex technical issues, evaluate new features, and implement solutions. Collaborate with Data Engineering to ensure application data integrity and quality for the purposes of reporting and analytics. Application Administration: Maintain multiple Certinia and Salesforce environments including development, testing, and production, ensuring optimal performance, security, and availability. Contribute to identifying application change control best practices and ensure adherence to them when deploying changes across environments. Stay abreast of Certinia and Salesforce releases, manage system upgrades, patches, and enhancements. Develop and maintain documentation for system processes, configurations and customizations, and user guides. Work as a team with the Salesforce System Administrator to ensure solutions complement both systems. Leadership and Application Roadmap: Stay current with industry trends, best practices, and emerging technologies. Contribute to long-term application strategy and roadmap, including evaluating new technologies and making recommendations for system enhancements or remediations. Identify opportunities for process improvements and automation to enhance efficiency and reduce manual efforts. Mentor and lead more junior team members, fostering their professional growth and technical skills. Project Management and Execution: Participate in Agile activities, contributing to sprint planning, daily stand-ups, and retrospectives. Work with Technical Program Managers to prioritize and manage multiple projects and tasks using project management tools like JIRA. Develop and maintain project management artifacts, including work schedules, dependency diagrams, standard operating procedures and risk assessments. Collaborate with Change Management specialists to develop and execute communication and training strategies for system changes. Incident Response & Disaster Recovery: Provide Tier 2 & 3 support for user issues, troubleshooting and resolving critical application problems. Work with IT Infrastructure to implement and manage backup and recovery procedures to ensure data integrity
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