Primary Details

Time Type: Full time

Worker Type: Employee

Senior Claim Technical Specialist - Cyber

• Location: USA – Multi Office Locations

• Work Arrangement: Hybrid  

• The salary range for this role is:  $126,000-$236,500K

The Opportunity

The purpose of this role is to oversee the examination, evaluation, and processing of complex Claims estimates and paid Claims values, ensuring adherence to policy terms and conditions in alignment with the QBE Claims Philosophy. The role also entails supporting the claims function in specific insurance classes to drive operational efficiency, efficient claims settlement, and fair resolution of claims disputes in line with company guidelines and philosophy.

Responsibilities:

• Support the implementation and communication of the Claims strategy to enable the delivery of overall business targets.

• Contribute to the development of appropriate strategies, processes, and procedures for the Claims operation to support the delivery of business targets.

• Assist in the forecast of Claims activity through analysis of business levels and knowledge of the Claims environment to support decision-making.

• Develop and implement processes and procedures to ensure compliance with both statutory and corporate service standards and statutory regulations.

• Maintain efficient handling of own caseload to ensure the prompt, timely, and effective handling of Claims.

• Resolve customer service issues to ensure their prompt and timely resolution..

• Develop and maintain good client relationships with the insured, agents, service providers, and the general public.

• Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.

Work Experience:

Necessary Work Experience includes:

• Moderate relevant experience.

Preferred Work Experience includes:

• Experience in handling specific claims matters.

• Advanced experience in diverse industry segments with various claims and risks

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

• Relevant insurance qualifications
   

Preferred Qualifications include:

• Postgraduate degree.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis

• Competitive 401(k) program with company match up to 8%

• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice

• Tuition Reimbursement for professional certifications, and continuing education

• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kin