Manager, Production and Media Experiences

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

The Production and Media Experiences Manager will lead a team of Media/Video Specialists to develop and coordinate high-quality videos, live broadcasts, and event live-streaming for Samsung. This role supports product training, live events, and other video deliverables to enhance the brand’s learning and development initiatives.

As part of the Retail Learning COE (Center of Excellence) team, the manager will collaborate with training, channel, and operations professionals to create impactful video and broadcasting experiences. This includes supporting face-to-face, virtual, eLearning, and enterprise-wide events, as well as live-streaming high-profile events like CES. You will oversee video ROS execution, ensure cross-functional readiness for recording sessions and broadcasts, and guide the overall video strategy for training initiatives across all supported channels.

Team Management

• Directly manage the Broadcasting, Events, and Video Production team to foster a collaborative and high-performance culture.
• Develop and implement scalable strategies for video, event, and broadcasting support.
• Serve as the primary escalation point for complex challenges in video, event, and broadcasting production.
• Monitor team metrics, identify improvement areas, and ensure on-time delivery to internal and external customers.

Collaboration

• Partner with IT to ensure technical readiness and seamless execution for high-profile executive events and broadcasts.
• Coordinate with channel team leads to develop product and services video training for Samsung’s Mobile and eco system portfolio.
• Lead the video content management process, including production planning, scripting, instructional design, and delivery to internal and external partners.
• Collaborate with the Instructional Design team to design and implement curricula that align with the team’s development style and creativity.
• Build relationships with business partners to forecast learning needs and recommend solutions.

Production Oversight

• Develop and implement comprehensive broadcast plans and strategies for multi-camera company meetings, aligning with organizational goals and communication objectives.
• Manage the overall production schedule, budget, and resources for each live broadcast event.
• Coordinate with internal stakeholders, presenters, and external vendors to ensure all aspects of the broadcast are meticulously planned and executed.
• Conduct pre-broadcast technical checks and rehearsals to identify and resolve potential issues, ensuring all equipment and systems are fully operational.
• Implement and maintain quality control standards across all visual and audio elements of the broadcast.
• Oversee crisis and risk management during live events, ensuring swift resolution of any technical or production challenges.
• Ensure all productions meet organizational standards for quality, delivery, and impact.

Technical Expertise

• Equip the team with the necessary tools and skills to deliver high-quality video, events, live-streaming, and broadcasts.
• Stay updated on industry trends and technologies in video and broadcasting production.
• Expert in live streaming, live broadcasting, video editing, and production tools.
• Function as a Project or Program Manager from pre-production to post-production to ensure successful implementation.
• Drive continuous improvement initiatives to scale video operations in response to organizational growth and technological advancements.
• In-depth understanding of video production technology, including cameras, video switchers (hardware and software), audio consoles, lighting systems, and streaming platforms (For example: OBS Studio, Wirecast, Blackmagic ATEM, Vimeo).