Equine & Livestock Team Lead Administrator

Primary Responsibilities include, but are not limited to:

Recruitment & Staffing

• Place recruiting ads for necessary positions.  Screen and interview to maintain a team of veterinary technicians and support staff specializing in equine and livestock medicine.

• Oversee onboarding and orientation programs for new hires.

Employee Relations & Performance Management

• Serve as the primary contact for the equine and livestock teams, promoting open communication and conflict resolution.

• Manage performance review processes, goal setting, and professional development plans.

• Provide coaching and support in handling personnel issues fairly and effectively.

Training & Development

• Coordinate and promote continuing education (CE) opportunities, safety training, and certification programs for field and clinic staff.

• Support mentorship programs and career growth pathways for veterinarians and technicians.

• Coordinate student requests for ride-alongs &/or internships.

Compliance & Safety

• Ensure compliance with all federal, state, and local labor laws, as well as OSHA, DOT, and animal-handling safety regulations.

• Collaborate with management to maintain workplace safety standards, particularly in mobile veterinary and barn environments.

Customer Service Leadership

• Supervision: Lead, mentor, and manage the Customer Service team to ensure prompt, accurate, and professional handling of all customer inquiries, concerns, and service requests.

• Issue Resolution: Act as the escalation point for complex or critical customer issues, ensuring timely and effective resolution.

• Training: Develop and execute ongoing training programs for the team on product knowledge, service protocols, and communication skills.

 Accounts Receivable & Accounts Payable Management

• Oversight: Direct and manage all Accounts Receivable operations, including invoicing and collections. Handle calls from clients with billing questions or concerns.

• Collections Strategy: Implement and refine effective collection strategies and procedures to minimize outstanding balances

• Credit Policy: Monitor and enforce the company's credit policy and discuss with clients as needed.

• Invoice Submission: In charge of submitting non-inventory invoices to accounts payable for all departments within the hospital

Culture & Engagement

• Champion a culture of teamwork, respect, and compassion aligned with the clinic’s mission and values.

• Develop programs that support employee well-being, retention, and job satisfaction.

Qualifications:

Education & Experience

• Associate’s or Bachelor’s degree in Agribusiness, Veterinary Hospital Management or Business Administration, or related field 

• 3–5+ years of experience in veterinary, agricultural, or animal health settings related to Equine &/or Livestock

Skills & Attributes

• Strong understanding of employment laws and HR best practices.

• Excellent interpersonal, organizational, and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Compassion for animal care and familiarity with equine and livestock industry operations.

Working Conditions:

• Office-based with occasional travel to field locations, barns, and events.