IT Helpdesk Support

Company Description

Working at Knobelsdorff

Along with building state-of-the-art projects, we build meaningful careers, lasting opportunities, and teams of dedicated individuals who truly own their work. As a leading turnkey specialty contractor specializing in Automation, Electric, Energy, and Power Services, our team tackles challenging, cutting-edge projects that provide opportunities to build new skills, confidence, and gain valuable hands-on experience in a variety of different industries. We tackle industrial electrical installations, advanced automation systems, and renewable energy solutions.

Since our founding as a family-owned company in 1988, we've grown while staying true to our core values. Starting your career with Knobelsdorff means joining a culture that values your contributions, moves quickly, takes calculated risks, and celebrates team members who step up and own their work.

If you're ready to join a team where your voice matters, your growth is supported, and your impact is celebrated, Knobelsdorff (KE) is the place for you.

Job Description

As the go-to tech hero, the IT Helpdesk Support role is all about solving problems, saving the day, and keeping our digital world running smoothly. From troubleshooting tech issues and managing system access to making sure new hires are set up for success, you're at the heart of a smooth IT experience. You'll play a key role in delivering top-notch support to employees, all while diving into exciting IT projects, sharpening your skills, and keeping our documentation sharp and up-to-date. Every day brings something new—and you're the one who makes it all work like magic.

Qualifications

What You'll Do:

You’ll be part of a team that gets things done, works with purpose, and takes pride in the results. Your day-to-day responsibilities may include:

365 Administration

• Manage user mailboxes, distribution lists, and shared mailboxes
• Implement and manage MFA for users to enhance security.

Access Provisioning

• Manage provision access for all company applications, ensuring users have the appropriate permissions.
• Maintain records of access levels and update them based on role changes or organizational requirements.

Onboarding New Hires

• Coordinate the onboarding process, ensuring all IT requirements are set up for new hires.
• Configure and prepare new and existing PCs for deployment, ensuring all software and configurations meet company standards

Software Support

• Install, update, and troubleshoot software applications as needed.
• Ensure all software licenses are managed and compliant with company policies.
• Provide support and training for end users on the effective use of software applications.

Helpdesk Support

• Triage/Assignment
  • Triage incoming helpdesk tickets and assign them based on priority and expertise needed.
  • Monitor ticket queues and escalate issues as needed to ensure timely resolution.
• L1–L2 Tickets
  • Resolve Level 1 to Level 2 support tickets, ranging from basic troubleshooting to more complex IT issues.
  • Escalate Level 2 problem tickets and Level 3 tickets as needed.

What You Bring:

You’re someone who wants to learn, grow, and contribute to building renewable infrastructure. Successful candidates typically bring:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT support or helpdesk roles.
• Familiarity with Microsoft 365 administration, including Exchange, MFA, and user provisioning.
• Working knowledge of IT hardware, Windows OS, and common enterprise software.

Additional Information

Total Rewards Statement

As a full-time employee at Knobelsdorff, you'll have access to a comprehensive benefits package designed to support your health, wellbeing, and future.

• 100% employer-paid health and dental coverage for employees
• HSA contributions to support your medical expenses
• Company-paid life insurance and disability coverage
• 401(k) with competitive company match
• Profit sharing and performance-based incentives
• Paid weekly with competitive wages
• PTO, six paid holidays, and education reimbursement
• Exclusive employee discounts through Working Advantage

The salary range for this position is $50,000 - $60,000 per year, which reflects a good-faith estimate based on market data and internal equity.  

We believe your work should be rewarded with more than just a paycheck. At KE, we inve