Senior Product Acceleration Specialist - Customer Identity Cloud (formerly Auth0)

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

In this role, you will be tasked with helping Okta’s success for new products and transitioning to new product offerings.  In this hands-on, technical role, you will provide guidance to Okta’s GTM Field teams and Okta’s customers to  understand the customer requirements and provide insight to deploying the applicable identity solutions. We are looking for an experienced, enthusiastic and hands-on technical leader who has deep experience in the Okta platform and the broader Identity industry. Ideally with experience with low-friction, high volume Customer Identity and Access management. You will wear multiple hats working closely with Product Management, Engineering, Pre-Sales, Sales, Professional Services, Customer Success, Support and other functions within Okta as well as directly with Okta Customers to build/configure the okta platform to meet the requirements.  Bridging the feedback between Product Management and the Field/Customers should be a strength of yours.  

Duties and responsibilities:

• Work hands on with all Okta’s CIAM platforms alongside customers.
• Work hands-on with Okta customers, in a post-sales role, to provide innovative consulting and technical implementation services.
• Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements
• Gather, analyze, and document requirements.
• Provide high-quality service and leadership to align with customer goals and requests.
• Communicate to internal teams and customers at the technical and/or functional level appropriate for the situation.
• Mentor and train customers and Okta Field teams on products and features.
• Act as a liaison between Customers and Product Management to drive product enhancements.
• Lead interaction and collaboration with other Okta teams such as Product Management, Engineering, Presales, Sales, PS, Enablement, etc., as needed to address issues.
• Interact with management and other roles within the customer organization and Okta.
• Perform design, configuration, and troubleshooting of the Okta products.
• Identify sign-in policy & configure using policy frameworks based on node.js functions
• Manage multiple concurrent implementation projects.
• Provide mentoring, guidance, and expertise to less experienced team members.
• Understanding of common software development practices. Understanding of identity and surrounding technologies.
• Contribute to and use our knowledge repository of implementation best practices.
• Enhance the quality and repeatability of service delivery.
• Identify and share success stories in the utilization of support content.

Qualifications:

• 8+ years experience in a technical field role (e.g. PS/SE/Support/etc.) delivering solutions to external customers
• Work hands on with all Okta's CIAM platforms alongside customers
• Strong knowledge of Customer Identity Cloud (formerly Auth0) require
• Excellent communication skills, including engaging with others easily and communicating technical information to non-technical stakeholders.
• Ability to work both independently and collaboratively, supporting the development of deliverables.
• Authority in Identity & Access Management and Okta product offerings. 
• You have previously worked in large, complex IT environments.
• Authority in technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, OAuth, OpenID Connect, SCIM).
• Extensive knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
• Ability to develop applications and/or functions within frontends and backendsin (ie. node.js)
• Strong knowledge of cloud architectures as well as complex enterprise