Manager, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

At PayPal, we believe that every individual has the power to shape the future of commerce. As the Manger of Business Operations, you will play an integral role in driving our mission forward by overseeing and optimizing business operations for the North America SMB and Partner sales organization and serving on the business operations team for the SVP, North America SMB & Partner Sales.  

Responsibilities 

Partner closely with leaders across data analytics, finance, sales, marketing and product on a diverse set of initiatives supporting the business operations of the NA SMB & Partner sales organization  

Monitor and analyze key performance indicators to track progress and make data-driven decisions. 

Provide strategic guidance and recommendations to senior leadership based on market insights and data analysis. 

Develop and implement strategic plans and initiatives to improve business processes and drive growth. 

Analyze market trends and customer needs to identify opportunities for innovation and improvement. 

Identify and implement operational efficiencies to increase productivity and reduce costs. 

Communicate effectively with internal and external stakeholders to drive alignment and achieve business objectives. 

Develop and manage budgets and resource allocation to support business operations. 

Develop and maintain policies and procedures to ensure compliance with regulatory requirements. 

Identify and mitigate potential risks and issues that may impact business operations. 

Support management and tracking of resource allocation against budget

 

Qualifications 

The ideal candidate will have a general management skillset, will excel at setting up processes designed for scale, and will be comfortable with analytics, modeling and data-based insights 

This individual should know how to coordinate effectively with internal cross-functional partners, and have an understanding of business economics and P&Ls 

A deep sense of ownership, drive, and entrepreneurship is essential 

5+ years of strategy and business operations experience 

Business acumen and a strong understanding of product strategy 

You excel at identifying business opportunities and navigating commercial challenges 

Distinctive problem-solving, strategic and analytical capabilities, and experience building trusted relationships with executive stakeholders 

Ability to communicate, present, and craft compelling narratives to influen