Salesforce Administrator

We’re looking for a Salesforce Administrator who enjoys turning business challenges into practical, scalable solutions. The Salesforce Administrator will join the Sales Systems team and report to the Senior Manager of Salesforce Systems & Integrations, supporting various projects and initiatives to customize and optimize Salesforce to meet Tipalti’s business needs. This role will be primarily aligned with our Operations department, which includes Onboarding, Compliance, Customer Success, Support, and other related functions, while also supporting other departments as needed. This role is ideal for someone who thrives on problem-solving, process improvement, and making Salesforce work smarter for its users.

Why join Tipalti?

Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management, tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi and Medellin.

In this role, you will be responsible for:

• Platform Ownership & Strategy: Manage the end-to-end Salesforce lifecycle, including strategic planning, system design, configuration, and ongoing optimization. Ensure the platform aligns with evolving business goals and delivers measurable organizational impact.
• Administration & Declarative Development: Configure and enhance Salesforce using best practices across process automation, security and access, data architecture, and system configuration. Design, build, test, and deploy scalable declarative solutions. Maintain sandboxes and development environments to support robust testing and deployment.
• Requirements Gathering & Analysis: Collaborate with cross-functional teams to scope, define, and prioritize business and technical requirements. Analyze processes, identify gaps, resolve inconsistencies, and translate complex needs into clear, actionable specifications.
• Process Optimization & Continuous Improvement: Evaluate existing workflows and automations for scalability, performance, and maintainability. Recommend and implement improvements while proactively monitoring new Salesforce releases and features, industry trends, and emerging technologies to modernize the platform.
• Support, Enablement & Request Management: Manage request intake, prioritization, and escalation across departments. Provide timely and effective user support by troubleshooting issues, addressing root causes, and improving processes or functionality. Share best practices and guidance to help users maximize Salesforce effectiveness.
• Data Quality & Governance: Promote high-quality data through deduplication, imports, cleanup efforts, and routine audits. Maintain strong governance practices to ensure long-term data accuracy and integrity.
• Integrations & Tech Stack Management: Support and enhance integrations with external systems, identifying opportunities to improve performance and reliability. Evaluate and implement new applications and data sources aligned with business objectives.
• Change Management: Lead and support change initiatives, ensuring smooth rollouts of new features, updates, and process improvements through effective planning, communication, and training. Work closely with internal and offshore Salesforce team to clarify requirements, resolve issues, and coordinate deployments. Maintain clear documentation of configurations, customizations, and processes to support ongoing maintenance and knowledge transfer.