Content and Digital Experience Director, UW Medicine Strategic Brand and Marketing

Job Description

UW Medicine has an outstanding opportunity for a Content and Digital Experience Director to join their team.

All applications must be submitted no later than 11:59pm PT on June 28, 2026.

About this Opportunity

Reporting to the Assistant Vice President, Digital Strategy and Operations, the Director, Digital Experience leads the strategy and execution of content strategy, user experience, content design, and discoverability for UW Medicine's primary digital hub, uwmedicine.org, and connected digital channels.

This role owns the digital experience for UW Medicine’s primary platform, uwmedicine.org, and shapes how content and experiences are structured, governed, and distributed across a broader external ecosystem, including search, AI-driven discovery, social platforms, partner channels, and emerging technologies. The Director establishes a hub-and-spoke model, positioning the website as the authoritative source of truth while enabling consistent, high-quality engagement across distributed channels.

Key Responsibilities

Strategy (35%)

• Set the vision and roadmap for content strategy and user experience across uwmedicine.org and connected digital channels, aligning user needs with patient acquisition, engagement, and business goals.
• Lead a hub-and-spoke digital model in which the website serves as the authoritative source of truth while enabling consistent, high-value experiences across distributed platforms.
• Partner with service line marketing, content marketing, reputation management, social, and paid media teams to align digital experience strategy across owned and distributed channels.
• Evaluate competitive and emerging approaches to identify best practices and encourage innovation.
• Manage idea generation and project intake processes through to execution and measurement.
• Analyze our strategies' performance, identify strategic opportunities, facilitate change to hit and exceed customer expectations and KPIs.
• Ensure UW Medicine’s content ecosystem supports Generative Engine Optimization (GEO), structured data, and authoritative entity representation across digital platforms

Execution (45%)

• Partner with marketing, content, brand, product management, web development, IT, and other stakeholders to design seamless digital experiences that meet user needs and organizational priorities.
• Oversee content strategy and design, UX research and design, information architecture, UX writing, and content governance work that makes digital experiences clear, usable, scalable, and easy to maintain and support the organization’s business goals.
• Champion structured content, SEO, schema, and measurement frameworks that strengthen search visibility, support AI discovery, and continuously improve user journeys across channels.
• Establish KPIs and measurement frameworks that track the performance of digital experiences across search, AI discovery, web, and distributed digital channels, using insights to continuously improve user journeys.
• Develop lightweight, repeatable workflows, templates, and intake processes that help the team deliver efficiently in an agile environment.

Team Leadership (20%)

• Lead, coach, and develop a high-performing team of UX, content design, content strategy, UX writing, and SEO professionals across multiple concurrent initiatives.
• Manage day-to-day workflow for team including assignments and the end-to-end project processes.
• Responsible for staffing, performance feedback, budgeting, and resource planning to ensure high-quality delivery and sustainable operations.
• Foster a culture of iterative design, continuous improvement, and data-informed decision making across the team and broader organization.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor’s degree in a related field.
• Five years of experience managing teams, shaping digital experience strategy, including UX, content strategy, and discoverability across web and distributed digital channels.

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Additional Qualifications

• Experience defining digital experience strategies that span multiple channels and platforms, including websites, search, AI-driven discovery, and third-party digital ec