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Senior Manager, Field Access Operations
ArdelyxUnited States, United Statesfull_timeVerifiedPosted 22 May 2025
💰 $179,000/yr($147,000/yr – $179,000/yr)
About the role
Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA® (tenapanor) and XPHOZAH® (tenapanor). Ardelyx has agreements for the development and commercialization of tenapanor outside of the U.S. Kyowa Kirin commercializes PHOZEVEL® (tenapanor) for hyperphosphatemia in Japan. A New Drug Application for tenapanor for hyperphosphatemia has been approved in China with Fosun Pharma. Knight Therapeutics commercializes IBSRELA in Canada. Position Summary:As a member of the Commercial Operations and Analytics Team, this position is responsible for supporting Ardelyx’s Field Access Management and leadership team by ensuring the effective execution of daily field access management operations. This position provides hands-on oversight of processes, manages field access data escalations, and establishes reporting and insights that identifies performance trends, areas of opportunities, and operational efficiency. By working closely with Field Access, Patient Services, and cross-functional partners, this role helps ensure that the strategic direction set by the Field Access leadership is successfully executed at the operational level. The ideal candidate is an experienced individual with a deep understanding of patient services, field reimbursement teams, and patient access programs. They will have a strong analytical background, ability to identify trends, resolve escalations, and enhance workflow efficiency. Responsibilities
- Collaborate with Field Access Leadership to monitor, identify, and address performance trends at the Field Access Manager, Regional, and National levels
- Build and maintain reports that monitor prescription workflows in order to quickly diagnose problems and identify emerging trends that support issue resolution that positively impact turnaround times and access to therapy
- Establish and provide scheduled and ad-hoc reports related to Field Access Manager performance for the Field Access Director(s) and Market Access Leadership Teams
- Serve as the primary point of contact and provide timely responsiveness for field access team escalations related to data reporting needs and ad-hoc analysis, inclusive of identifying trends in field team escalations and recommending scalable solutions to prevent recurring issues
- Improve communication pathways between field access and patient services partners to streamline escalation resolution, share access insights, and enhance service delivery
- Create and maintain Field Access monthly and quarterly Business Reviews for Field Access Director(s) and Market Access Leadership Teams
- Support the adoption of new workflows and create best practices across the Field Access team working with FAM leadership and vendor partners
- Responsible for managing and maintaining the Field Access Team roster
- Partner with training team to ensure consistent onboarding, skill development, and reinforcement of core program objectives
- Partnering with cross-functional colleagues to support systems and reporting enhancements for the FAM team
- BA/BS degree in business or related field with 8+ years of related experience or equivalent experience
- Ability to gather, analyze, and interpret data to identify trends, patterns, and insights that can inform decision-making and improve processes
- Proven experience in data analysis, business intelligence, or related roles. Experience with data visualization tools (e.g., Tableau, Power BI, etc.) preferred
- Proficiency with statistics and dataset analytics
- In depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations)
- Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functional
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