Senior Technical Support Engineer

<p><strong>Senior Technical Support Engineer</strong><strong></strong><strong><br/></strong></p><p><strong>Paris - Hybrid</strong></p><p><strong><em><br/></em></strong></p><p><strong><em>Do you want to help shape software that affects thousands of lives?</em></strong></p><p>Who are we?</p><p>We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.</p><p>If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.</p><p>We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.</p><p><strong><br/></strong></p><p><strong>Purpose</strong></p><p>The key areas of responsibility for the Technical Support Analyst include:</p><ul> <li>Technical Customer Support </li> <li>Leadership &amp; Coaching</li> <li>Business Process Improvement and Systems</li> </ul><p></p><p><strong>Essential Skills:</strong></p><ul> <li>Excellent I.T skills and knowledge </li> <li>Strong communication and customer service skills. Must be confident speaking to customers and stakeholders face to face; over the telephone and email</li> <li>A minimum of 1 years’ experience in a technical support role</li> <li>A good knowledge of MS Office Applications</li> <li>Understanding and operating within Service Level Agreements, targets and meeting KPI’s </li> <li>Build and maintain good relationships with customers and colleagues</li> <li>Creative and innovative problem solver</li> <li>The ability to grasp new concepts quickly</li> <li>Good Time Management skills</li> <li>A team player, with a strong work ethic and the ability to work as part of a team as well as on their own</li> </ul><p><strong><br/></strong></p><p><strong>Desirable Skills:</strong></p><p>Knowledge of all or any the following technologies is advantageous;</p><ul> <li>Associate (or higher) degree in computer science or equivalent </li> <li>Microsoft Server and Desktop Operating Systems</li> <li>Networks and communication protocols</li> <li>Active Directory</li> <li>Terminal Server</li> <li>MS SQL Server</li> <li>Mobile Applications (Android and iOS)</li> <li>Understanding of SaaS, hosted applications, cellular and internet network services and hardware </li> <li>ITIL certified</li> </ul><p><strong><br/></strong></p><p><strong>Competencies:</strong></p><ul> <li>You’ll be inspired by delivering excellent customer service </li> <li>You’ll want to be part of something special and contribute to the success of the team</li> <li>You’ll have great problem-solving skills with the ability to proactively and quickly generate innovative ideas and solutions</li> <li>Be curious and follow tickets with 2nd &amp; 3rd line to aid development and understanding of technical product knowledge </li> <li>Desire and ability to keep up to date with the latest technology advancements, specifically with Microsoft desktops and server operating systems</li> <li>Willingness to continuously develop own knowledge and skills and share knowledge with colleagues for the benefit of customers and the organisation</li> <li>You’ll have a determined and persistent desire to hit targets and SLA’s</li> <li>Excellent planning and organisational skills to successfully manage competing demands, with excellent time management and the ability to remain calm and objective under pressure</li> <li>Exceptional attention to detail</li> </ul><p><br/></p><p><strong>Champion the Support Team</strong></p><ul> <li>A can-do attitude and willingness to learn about Causeway’s products and technology quickly</li> <li>You will enjoy interacting with customers and have first class communication skills; able to listen, question and provide accurate and clear responses and solutions</li> <li>You’ll have the ability to adapt your style to your audience and convey technical terms to a potentially non-technical audience</li> <li>You will be enthusiastic, energetic, honest, helpful and committed to achieving amazing results, making an impact and delighting our customers</li> </ul><p><strong><br/></strong></p><p><strong>What you get from us:</strong></p><p>If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. We believe everyone at Causeway has a vital role to play in our success. Causeway is fuelled by curiosity and is a place for people who beam wi