Senior Program Manager - Research & Insights

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Ecosystem Security & Integrity (ESI) is a Global Risk group that is tasked with the role of upholding the security and integrity of the payment ecosystem through the interdiction of illegal and fraudulent activity.  This is achieved through the deployment of risk control and/or compliance programs.  The programs are deployed through Visa Rules and additional client guidelines and Visa performs the risk control leveraging proprietary tools, specialized third party vendors, regional risk teams, and other stakeholders.   ESI also works with internal and external stakeholders to further its charter and initiatives.

Reporting to the Sr. Director of the Program Management office, this person will participate in managing the design and deployment of the Visa Integrity Risk Program (VIRP), which specifically addresses merchant activities that have a heightened risk of illegal or fraudulent activity.    The position provides analytical, research and operational support to develop capabilities and insights that impact the Program design, policies, guidelines, standards and communications, addressing emerging threat vectors in the payment eco-system.  

Essential Functions

• Support the development, maintenance, and enhancement of Visa’s Integrity Risk Program (VIRP)
• Manage and drive annual program review process and industry landscape assessments
• Leverage experience in market, legal, regulatory and economic research to be a thought-partner to cross-functional teams.
• Anticipate and respond to emerging risks with a critical analysis of the scale and scope of options including industry landscape, policy creation, process changes, communications and guidelines
• Perform fast-paced research and writing to develop strategic analyses that shape risk investments and market responses
• Provide strategic insight into the overall risk landscape by analyzing data, interpreting research (market, client, competitive), and translating findings into thought leadership that can enhance Integrity Risk’s policy, narratives and positioning
• Develop industry knowledge and expertise in high-risk payment sectors
• Collaborate with the global research team to share and build knowledge, best practices and relevant new ideas for strategic papers and decision-making
• Develop knowledge capabilities and assets related to Integrity Risk Threat vectors and support innovating department knowledge, delivering through special projects
• Work closely with Legal on periodic regulatory landscape scanning as well as analysis of enforcement actions, and drive required updates or changes to the Program
• Prepare and maintain updates to related Visa Rules, Policies and Procedures
• Build and deploy for external and internal trainings, executive briefs, presentations and other communication materials
• Engage on regular basis with the Regional Risk teams, and designated VIRP functional leads to ensure consistent program execution, but also to obtain feedback and input on further program enhancements
• Engage with legal, investor relations, external regulators, policy makers, industry partners and advocacy groups to support the development of policies, putting in place controls that reduce unlawful activity and improve the safety and integrity of the payment ecosystem
• Understand and apply policies to diverse scenarios and industries
• Partner with corporate communications, legal and other internal and external stakeholders to develop narratives and engagement and communications strategy for various organizations impacting emerging risks, safety and integrity
• Provide input to the Management Information Systems (MIS)/Analytics team to build-out required program MIS, KRIs and overall reporting packs
• Partner with MIS and VIRP functional leads on discovery partner sourcing plan and management
• Regularly screen the market and assess third-party solutions that can be deployed to support disc