AMG Clinical Supervisor -Surgical Specialties

Department:

02400 AMG Aurora Highland Ave - Surgery

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

The hours will be Monday through Friday normally from 8-5pm. No weekend shifts.

Major Responsibilities:

• Oversees and directs the operations of assigned department(s) to ensure appropriate use of resources, efficiency of workforce, and overall maintenance of department(s).
  •     9)Meets with physicians and support staff on a regular basis to review staff issues and operational efficiencies. Distributes and discusses productivity reports and Clinical Integration reports.
  •     10)Adheres to safety practices to maintain a safe work environment and promote patient safety. • Reports safety issues through established channels and systems • Reviews and works to resolve safety concerns • Participates as requested in safety initiatives.
  •     7)Ensures adequate staffing levels in all areas; utilizing cross training and cross staffing. Adjusts staff workloads accordingly.
  •     8)Promotes and facilitates team resolution of problems and conflicts related to department operations, staffing, patient/customer service or associate relation issues utilizing service recovery standards, actions plans, or training, as warranted.
  •     1)Ensures delivery of comprehensive patient care, collaborating with providers and other health care professionals in accordance with standards of practice and established policy and procedures.
  •     2)In conjunction with department manager/site director, develops, implements, and updates policies and procedures related to department operations.
  •     3)Stays conversant on and consistently upholds clinic policies, Behavioral
  •     4)Manages daily operations for efficient work flow and encourages involvement of associates in process improvement and waste reduction initiatives.
  •     5)Conducts regular staff meetings. Provides a conduit for communication of clinic initiatives, KRA data, and all necessary information to associates and physicians that assist in maintaining and creating a positive and open work environment. Documents meeting using stop light report.
  •     6)Performs interviewing, hiring, corrective action and termination activities in partnership with manager/director and HR.
• Participates in and encourages process improvement to positively impact Key Results Areas, as applicable.
  •     6)Engages and encourages associates while executing process improvement initiatives within department(s).
  •     1)Oversees and carries out standard work audits to ensure associate, Team Lead and provider compliance.
  •     2)Oversees/carries out and maintains 6S audits.
  •     3)Ensures visual management is maintained and shares with associates to support sustainment and accurate data collection.
  •     4)Analyze staffing patterns, mixes and needs to assure both quality of service and cost effective deployment of personnel.
  •     5)Continually evaluates metrics and department performance utilizing visual management.
• Executes administrative accountabilities in support of manager/director and department.
  •     1)Creates, evaluates and submits assigned department reports: (i.e., capital, personnel and operating budgets, department financial statements, general ledger, OT-FTE report, etc.)
  •     2)Maintains organized department records and data.
  •     3)Maintains complete and accurate associate files regarding certification/licensure, performance reviews, etc. to ensure compliance with Clinic, AAAHC and/or state and federal regulations.
  •     4)Supports and maintains a Culture of Safety. Monitors, tracks and resolves patient and safety events in the STARS system. Encourages associates use of STARS system to report all events and near miss events. Ensures timely and comprehensive completion of ACAs and RCAs when indicated. Utilizes information to implement process changes and educated for improvement.
  •     5)Coordinates, facilitates