Director, User Experience

Company Description

For 25 years, Level has developed marketing solutions for some of the world’s most innovative brands. We believe the best solutions come from collaborative working partnerships with our clients. Whether an established brand, or a start-up, we believe in the power of creative strategy, design, and technology to solve business challenges.

Job Description

The Director of Experience Design will be responsible for driving creative strategy and working with multiple teams to develop and produce quality creative solutions that meet our clients’ business objectives and goals. You bring a deep understanding of user-centered research, content strategy, copywriting, design, front-end development, brand strategy and multi-channel marketing strategy with core strengths and experience in Information Architecture. You will play a key leadership role working with other discipline leads and executive leadership within Level Studios.

What You’ll Do:

• Oversee and provide thought leadership in the assessment of existing sites/properties for usefulness, usability, visual design, content, and branding
• Lead, oversee, and provide thought leadership in participatory design/user testing sessions, as well as behavioral in-context and ethnographic research events across accounts; manage client involvement in research
• Develop and maintain relationships with key client stakeholders
• Identify opportunities to create business value and improve the user experience (based on user research); organize opportunities into visually compelling matrices or maps
• Lead the creation of visually compelling representations of the solution's high-level interaction, navigation, and organization design (i.e., concept models)Estimate, plan, and lead all creative work (across all sub domains, including Visual Design, Information Architecture, Content Strategy, and Interactive Development) in the development of a quality solution for large and complex projects
• Collaborate with strategy and business development teams to create and develop new business opportunities

Qualifications

• Bachelor's degree required or equivalent military experience
• Master’s degree preferred in design-related discipline: Interaction, Information or Interface design; Human-Computer Interaction; Design Planning; Graphic Design; Communications
• 15+ years of industry experience in a well-established, design/creative role with a proven track record of success, agency experience a plus
• Solid verbal communication skills, with experience presenting to all levels of clients and co-workers
• Knowledge of direct marketing, online advertising, and web experiences, with proven conceptual and design abilities
• Candidates must be well-versed in user-centered design methods and techniques
• Must possess a deep understanding in related creative tracks: design, interactive development, copywriting and content strategy
• Proficient to expert in: InDesign, Illustrator, Photoshop, Visio, Microsoft Office
• Must have been in a client-facing role and have project experience in working with teams on large scale, long-term projects
• Excellent analytical and process-oriented skills
• Excellent writing skills
• Ability to gracefully handle multiple projects in a fast-paced environment
• Passionate attitude with willingness and enthusiasm to own your own growth

Additional Information

Compensation Range: $121,000 - $200,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will end 4/12/2024.

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywher