Property Owner Services Representative

• Answering property owner (or their representative’s) phone inquiries as they arrive into the call center queue. 
• Responding to property owner (or their representative’s) requests via email and voicemail within same day of receipt or prior to the end of the next business day. 
• Logging of all processing fees and requests from property owners (or their representative’s). 
• Documenting the outcome of all phone calls in MuniMagic+. 
• Manage daily large volume of inbound and outbound calls in a timely manner. 
• Exercise attention to detail and engage in effective verbal and written communication and active listening with callers. 
• Communicate with staff members and callers / requestors to research and fulfill inquiries. 
• Make proper use of tools and resources to navigate and manage company databases and working files. 
• Efficiently use MS Office suite to provide support for additional duties as assigned, including, but not limited to: 
• Drafting, Emailing and Mailing Letters / Memos. 
• Printing & Collating Forms, Mailings and/or Other Reading Material. 
• Data Entry / Periodic Logging and Tracking. 
• Scrubbing, Converting, Downloading and Uploading Files (via Simplifile, SharePoint, Box, etc.) 
• Assist other staff members to complete delegated tasks or assignments. 

Job Requirements / Qualifications

• Prior professional telephone experience in a customer service role, with a required use of MS Office suite products, such as Excel, Word, and Outlook. 
• Exceptional verbal, listening, analytical and written communication skills to gain and understand training as well as thorough instruction / direction for projects, tasks, and job responsibilities. 
• Highly experienced with angry or combative callers by practicing patience, professionalism, respectfulness, and properly diffusing and escalating.��
• Commitment & discipline in areas such as: punctuality and attendance consistency, procedural or policy compliance, constructive feedback receptivity, team contribution, leadership, and professionalism. 
• Possessing the ability to: take initiative, multi-task, remain on task, effectively organize, and manage time in a fast-paced environment. 
• Willing to take full ownership (responsibility & accountability) of delegated projects, assignments, and deadlines, adhering to consequence or the negative effect in the event of failure or non-compliance.  

EEO Non-Discrimination and ADA Reasonable Accommodation Statement
Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Financial Services participates in E-Verify.