ServiceNow Project Leader

Overview

The ServiceNow Project Leader Leads Diplomatic Security’s ServiceNow developmental strategy.  Manages a matrixed team of different positions to lead all ServiceNow development projects.  Will create ServiceNow strategy as well as lend a hand influencing ServiceNow software development projects.  Leads integration with ESRI and other Geospatial tools.  Should be able to act as ServiceNow Architect when an architect is unavailable. Should lead between 2-4 concurrent ServiceNow projects.

 

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Project and Program Management support for multiple ServiceNow software projects for the operational environment following the DS/CTO Project Management methodology; manage projects within scope, budget, and schedule.
• Manage leadership-championed ServiceNow special projects - software projects identifying an IT solution and software upgrades and consolidation at the enterprise level.
• Develop ServiceNow Architecture in conjunction with current ServiceNow Architect
• Communicate past experience with ServiceNow Portfolio, Security best practices to current team to train on best practices
• Integrate ServiceNow with ESRI and other Geospatial Tools, including Department of State specific tools, such as Department of State Geospace
• Provide critical information to Senior Management to include data collection, discovery, gap analysis, cost impact analysis, and process improvement for many projects/tasks and quarterly key performance indicator monitoring initiatives.
• Manage, monitor, and report project risks, develop risk mitigation strategies, and escalate issues to the government as needed.
• Assist in the delivery of Security Authorization and Assessment (A&A) process and Risk Management Framework (RMF).
• Manage large efforts through the A&A process at DS and enable project integration with other Project Managers managing software development projects that need the Authority to Operate (ATO).
• Provide guidance and leadership to multiple teams supporting the project and ensuring a common goal is communicated and understood to deliver a quality product.
• Collaborate with intra- and inter-department resources and stakeholders to facilitate discussions and provide information dissemination in support of key mission initiatives
• Other duties as assigned.

Qualifications

• Project Management Professional (PMP) Certification
• Certified Information Security Manager (CISM) a plus
• Bachelor’s Degree – Information or Computer Systems
• Experience handling multiple projects at once
• Experience taking over management of projects at different levels of completion
• Experience in integrating special calculations and geospatial tools into ServiceNow applications
• Top Secret Security Clearance.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

 

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to:  Program Manager

 

Working Conditions

• Professional office environment.
• Must be able to be on-site in Rosslyn, VA.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or profession