Behavioral Health Regional Learning Manager

We are hiring for:

Behavioral Health Regional Learning Manager

Type:

Regular

If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!  

The Behavioral Health Regional Learning Manager is responsible for leading learning and development initiatives across designated RHA Behavioral Health locations in North Carolina. This position provides direct supervision to Employee Development Specialists supporting the Central, East, and West regions and maintains oversight of training compliance, including new hire orientation, ProAct certification, required in-service training, and ongoing staff development. The incumbent collaborates with Human Resources, Quality Assurance, and operational leadership to ensure employees are equipped with the competencies necessary to deliver high-quality, person-centered services.

Core Competencies

Leadership and People Management

• Provides leadership, guidance, and developmental coaching to direct reports
• Establish clear performance expectations and accountability measures
• Promotes a culture of ownership, consistency, and operational excellence
• Conducts regular supervision and performance management activities

Training Design & Facilitation

• Applies adult learning principles in the design and delivery of training programs
• Develops, evaluates, and updates curriculum and instructional materials
• Delivers training through in-person, virtual, and blended learning modalities
• Facilitates compliance, and leadership development training

Compliance & Records Management

• Maintains accurate and compliant training records and documentation
• Oversees certification tracking for ProAct, CPR, and related requirements
• Monitors learning management system reporting and data integrity
• Demonstrates knowledge of applicable regulatory and accreditation standards

Job Responsibilities

Team Leadership & Supervision

• Provides direct supervision to Employee Development Specialists through coaching, individual meetings, and development planning.
• Establishes regional training priorities, assigns responsibilities, and monitors team performance and progress.
• Conducts performance evaluations and partners with Human Resources on corrective action, as appropriate.
• Fosters a high-performing team culture aligned with organizational values and service expectations.

Regional Learning Strategy & Program Oversight

• Leads the regional learning and development strategy in support of clinical, operational, and compliance objectives.
• Ensures required training, including NEO, ProAct, CPR, and annual in-service education, is current, standardized, and appropriately documented.
• Partners with operational leaders and Human Resources to identify competency gaps and implement targeted learning solutions.
• Evaluates training effectiveness and updates programs based on performance data, feedback, and business needs.
• Collaborates with Quality Assurance and operations leadership to ensure training content reflects current regulations, policies, and best practices.

Training Compliance & Records Management

• Oversees training compliance across Behavioral Health locations and addresses documentation, certification, and recordkeeping issues in a timely manner.
• Maintains accurate learning management system records and training assignments beginning at the employee's date of hire.
• Prepares compliance-related reports for leadership and supports audit readiness activities.
• Ensures adherence to record retention requirements and maintains training documentation in an audit-ready state.
• Monitors 30-, 60-, and 90-day training completion requirements for new hires.

Training Delivery & Facilitation

• Facilitates key training programs, including ProAct, leadership development, and specialized behavioral health content.
• Provides facilitation support during periods of increased training demand or staffing coverage needs.
• Designs and delivers learning experiences using in-person, virtual, and blended instructional methods.
• Coordinates trainers, logistics, materials, and participant communication for regional training events.

Stakeholder Partnership & Communication

• Serves as the primary learning and development contact for regional clinical and operati