Global Deal Support Specialist

Global Deal Support Specialist

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Global Deal Support Specialist will be primarily aligned to Global Opportunity Manager (GOM) role, supporting sales on hardware-led global deals to ensure successful pursuit and implementation, assessing Route-To-Market (RTM), non-standard terms, and other complications with global deals. More specifically, GOM is responsible for representing Geo in Global Enterprise Forum (GEF) review.

In addition, Global Deal Support Specialist will also be aligned to Global Deal Specialist (GDS) role, supporting sales on services-led global deals, facilitating Central Invoicing (CI) or Exception approvals and removing roadblocks in the end-to-end global process.

How you will make your mark:

• Provide Sales consultancy and guidance for global deals

• Work on governance in the initial steps of a global deal: e.g.: deal assessment: capabilities, country-specific regulations, route-to-market. Facilitate GEF review or CI approvals.

• Coordinate global deal escalations by enabling cross functional/organization/regional resolution alignment

• Engage with and develop strong working relationships with cross functional organizations.

• More specifically for GOM role:

  • Represent opportunity in GEF review, assess HW-led deals together with the other GEOs GOMS and determine RTM based on thresholds guidelines and country requirements.

  • Support sales on administrative tasks regarding price coordination: deal management, quote creation and approval as required.  

  • Orchestrate the quote creation in delivery countries involved on a global deal (identify and interact with local teams which create the quotes)

  • Support on deal implementation (support HQ sales and project team aligning with other sales, Presales, and services team in other countries to implement deal as demanded by customer)

  • Maintain an up-to-date local sales/account team contact matrix for all accounts

• For GDS role:

  • Provide expertise and support for multinational and global deals including but not limited to CP/CI, Partner Led Exception, MAP, Invoicing, Approval processes

About you:

• Bachelor’s or Master’s degree

• Fluent in English (spoken and written)

• 3 years’ experience in multi-Geo or global team

• HPE Hardware knowledge and understanding (portfolio, sales flow, etc.)

• HPE Services knowledge – nice to have

• Understanding of and experience in applying business and sales operations practices

• Strong analytical, statistics and problem-solving skills

• Strong communication skills

• Tools expertise: Salesforce.com (SFDC), Eclipse, All Comm

• Business acumen and knowledge of Multinational and Global deals environment

• Ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements

• Knowledge of global deal processes

• Ability to follow a complex process and to interface with multiple functions and organizations

• Compliance / Quality

• Customer Relationship building

• Problem solving

• Continuous Learning

• Ownership and accountability

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}

What We Can Offer You