Scheduled Hours

40

Position Summary

Works under the direction of the Lead Nurse within a research clinic setting, performing study-related tasks in accordance with research protocols, including obtaining vital signs, conducting EKGs, phlebotomy/specimen collection and processing, and preparing research charts and documentation.

Leads the work of others in the clinical operation of a patient care setting; this position may lead the work of Patient Care Associates I and II, and/or serves as the primary clinic resource in a large multi-physician clinical practice; functions as an assistant in the department, prepares, and maintains exam rooms, prepares charts, obtains reports and records; directs patient flow and ensures the overall smooth running of the clinical office.

Hours are from 11:00 a.m. to 9:00 p.m.

Job Description

Primary Duties & Responsibilities:

Patient Care

• Interacts directly with patients in a research clinic setting and completes tasks that may include obtaining vital signs, completion of EKGs, phlebotomy and verification of medications.

• Prepares for office hours by doing tasks such as obtaining charts, scheduling tests and preparing exam rooms.

• Assists with examinations, procedures and lab tests.

• May administer medications under the order of physicians or nurse practitioner (this includes vaccines and IM and subcutaneous injections).

Communication and Documentation

• Directs patient flow, assists with certain procedures/treatments and completes requisitions.

• Routes phone messages, patient questions and telephone communications to appropriate personnel.

• Assists with care coordination by doing tasks outlined under the department guidelines such as calling patients with test results, scheduling appointments, assisting physician with return calls; scheduling surgeries, diagnostic procedures and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.

• Completes necessary paperwork and documentation in a timely manner.

• Answers basic questions from patient/family regarding treatments, diagnosis and procedures.

Equipment and Supplies

• Monitors supply inventory, ensuring adequate supplies, equipment or garments are available and that they comply with regulations.

• Cleans and stocks exam rooms or other areas and sterilizes instruments.

Other Functions

• Maintains required HIPAA compliance, skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards and Washington University policies.

• Complies with OSHA, state and federal regulatory sources/standards.

• Participates in quality improvement activities to ensure appropriate clinical outcomes.

• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.

• Exposure to blood-borne pathogens.

• Requires protective devices.

• Patient care setting.

• Direct patient care setting.

Physical Effort

• Typically sitting at desk or table.

• Typically standing or walking.

• Typically bending, crouching, stooping.

• Repetitive wrist, hand or finger movement.

• Occasional lifting (25 lbs. or less).

Equipment

• Office equipment.

• Clinical/diagnostic equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Patient Care Support