Staff Officer/Office Management Support

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our 20-person team.

IT Concepts is looking for a mid-level Staff Officer to support our NGA customer. This teammate will provide the following duties/ Responsibilities:

• Coordinate tasking responses associated with Customer to ensure governance policies, opinions and perspectives are fully coordinated and accurately reflected.

• Participate in tracking feedback daily from Customer audience to gauge customer experience.

• Perform customer service duties to include email response and disposition of Customer feedback as appropriate.

• Resolve product and service discrepancies for online feedback for Customer product(s).
• Develop user stories/features based on Customer feedback inputs from JIRA and maintain this information in Redmine.
• Create and maintain metrics on feedback status.

Requirements

• The candidate should have 4-8 years' relevant experience
• Bachelor's Degree Preferred

• Demonstrated experience in a Help Desk/Technical Support team/environment with Intelligence Community or Department of Defense customer.

• Demonstrated experience in providing product and service user-based training.

• Demonstrated experience to manage and adjudicate application feedback.

• Demonstrated experience applying data gathering and analytical skills.
• Demonstrated experience working with Microsoft SharePoint.
• Demonstrated experience working with Redmine and JIRA applications.

Preferred Skills:

• Demonstrated experience working with Microsoft SharePoint, Redmine, or Jira.

Clearance requirements:

• Must have an active TS/SCI at the time of hire, and willing/able to get CI Polygraph

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer great benefits – Competitive Paid Time Off, Medical, Dental and Vision Insurance, Identity Theft Protection, Legal Resources Coverage, 401(k) with company matching with NO vesting period.  ITC Health benefits have a $0 premium for certain plans for eligible employees.

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-per